LaRadiah Turrentine
Wake Forest,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Finical Care Counselor
Duke Hospital
Raleigh, NC
04.2023 - Current
- Provided financial care counseling to individuals and families in need of assistance.
- Verified insurance eligibility for patients and entered information into the system.
- Responded promptly to inquiries from healthcare providers regarding status of authorizations.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Organized information by using spreadsheets, databases or word processing applications.
- Processed appeals for denied claims based on lack of required documentation or approval from insurers.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Coordinated resolutions for issues and appealed denied authorizations.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Patient Registration/Customer Service Representative
Wake County Health And Human Services
Raleigh, NC
09.2020 - 02.2023
- Screen employees' and visitors' temperature before entrance into facilities. Report to various Wake County locations under direction of Emergency Operations Center.
- Handle confidential information with discretion and professionalism.
- Provide general customer service to all clients entering into facility.
- Greeting clients, appointment verification in Qualtrics, provide registration forms and consent forms to clients as needed.
- Helping clients complete registration forms if needed.
- Register clients into NCIR system and direct clients to vaccination clinic.
- Assist in collaboration with Logistics staff moblized and demobilized needed equipment and supplies before and after vaccination operations.
- Ensure available supply of COVID-19 antigen test kits for client self pick up.
- Distribute vaccine test kits to clients.
- Enter clients vaccination lot number into NCIR after receiving vaccine.
- Answering general questions and directing clients to designated areas.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Float Daycare Teacher
Primary Beginnings
Raleigh, NC
07.2020 - 08.2020
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Carried out day-to-day duties accurately and efficiently
- Developed team communications and information for meetings
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Daycare Teacher
Temple Baptist Preschool
Raleigh, NC
10.2019 - 05.2020
- Applied play-based strategies to provide diverse approaches to learning
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Instructed children in health and personal habits, such as eating, resting and toileting
- Implemented curriculum to enhance classes with learning-focused activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Allowed for ample outdoor recreation time to support physical development
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Developed age-appropriate activities and programs for children 2 to 5 years old
Clinical Support Technician II
UNC Medical Center
Chapel Hill, NC
03.2017 - 10.2019
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Facilitated personal hygiene management, feeding and ambulation
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Transported patients between rooms and appointments or testing locations
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Carried out day-day-day duties accurately and efficiently
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Improved operations through consistent hard work and dedication
- Participated in team-building activities to enhance working relationships
- Maintained energy and enthusiasm in fast-paced environment
Correctional Health Assistant II
Central Prison
Raleigh, NC
11.2010 - 03.2017
- Complied with all security regulations within prison system and administered care in safest possible environment.
- Treated variety of illnesses affecting offenders in close quarters.
- Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer.
- Created and implemented care plans for prisoners suffering from chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Evaluated patient histories, complaints and current symptoms.
- Advocated for and strived to protect health, safety and rights of patient.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Administered medications to forty patients and monitored response to medications
- Cared for patients in twenty-bed unit, supporting fellow nurses in delivering outstanding treatment to patients
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
Mental Health Technician
Dorothea Dix Hospital
Raleigh, NC
02.2000 - 11.2010
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Assisted and counseled 30 patients daily.
Sears's Associate
Sears Department Store
Cary, NC
06.1997 - 02.2000
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Dining Associate
N.C. State Dining
Raleigh, NC
01.1996 - 06.1997
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Monitored dining room and bar areas for signs of overcrowding.
- Addressed customer complaints and inquiries to verify satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Set up advertising signs and displays on shelves, counters and tables.
- Processed payments for orders and provided customers with change.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
Athens Drive High School
Some College (No Degree) - Nursing Assistant II
Care One Health Institute
Raleigh, NCSome College (No Degree) - Nursing Assistant
Dorothea Dix Hospital
Raleigh, NCBusiness Administrative
Wake Technical Community College
Raleigh, NCDurham Technical Community College
Durham, NCSkills
- Insurance Coverage Verification
- Financial Counseling
- Insurance Knowledge
- Patient Registration
- Attention to Detail
- Scheduling
- Multi-Line Telephone Systems
- Customer Service
- Problem-Solving Skills
- Listening Skills
- Word Processing
Affiliations
Nurse Aide- October 1997
Nurse Aide II -December 2014
Timeline
Finical Care Counselor
Duke Hospital
04.2023 - Current
Patient Registration/Customer Service Representative
Wake County Health And Human Services
09.2020 - 02.2023
Float Daycare Teacher
Primary Beginnings
07.2020 - 08.2020
Daycare Teacher
Temple Baptist Preschool
10.2019 - 05.2020
Clinical Support Technician II
UNC Medical Center
03.2017 - 10.2019
Correctional Health Assistant II
Central Prison
11.2010 - 03.2017
Mental Health Technician
Dorothea Dix Hospital
02.2000 - 11.2010
Sears's Associate
Sears Department Store
06.1997 - 02.2000
Dining Associate
N.C. State Dining
01.1996 - 06.1997
High School Diploma -
Athens Drive High School
Some College (No Degree) - Nursing Assistant II
Care One Health Institute
Some College (No Degree) - Nursing Assistant
Dorothea Dix Hospital
Business Administrative
Wake Technical Community College
Durham Technical Community College