LA'RAE EVANS
Charlotte,NC
Summary
Results-driven Human Resources Professional who leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage, and retain strong and diverse talent. Flexible and focused with expertise in HR transformation and HR realignment, HR service delivery model and HRIS implementations. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
15
15
years of professional experience
Work History
HUMAN RESOURCES BUSINESS PARTNER (REMOTE)
TelePerformance
Murray, Utah
06.2021 - 10.2023
- Assists with company-wide programs and initiatives (e.g., employee engagement, survey administration and reporting, salary reviews, bonus awards, workforce planning, and organizational changes)
- Provides guidance on sensitive employee issues including performance management, terminations, exit interviews to ensure proper course of action is taken and ensuring consistency throughout the assigned business unit
- Develops reporting tools and techniques to capture and distribute meaningful data and metrics related to HR areas
- Assist in staffing reductions and communications, employee investigations, performance management, process training and coaching and development of leaders, for diverse portfolio of assigned clients, to include up to 2000 employees.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Assisted in the development of succession planning initiatives for key positions within the organization.
- Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
- Administered human resources plans and procedures company-wide to guide both management and employees.
TALENT ACQUISITION SUPERVISOR
Lowe's Corporate
Mooresville, NC
01.2018 - 06.2021
- Lead and developed 35 TA Administrators, who were responsible for full cycle, regional recruiting support for field and supply chain locations
- Monitored and evaluated Talent Acquisition workflow and volume in Case Management System, to meet production and performance goals to include completion of I-9 forms and compliance, vendor management of pre-employment screens, requisition management and creation of employee records in Workday
- Assisted in TA strategy, reporting, and review of metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues, employee relations investigations and proposed solutions as appropriate
- Manage special projects as assigned to assist with completion of HR transformation initiatives and Workday implementation
- Functioned as a consultant to business units in change management practices, shared services strategy, and implementation.
HR SERVICE CENTER SUPERVISOR
Wells Fargo (Talent Bridge)
Charlotte, NC
09.2017 - 01.2018
- Lead, supervised and developed a team of contingency employees (25), supporting Annual Benefits enrollment for the entire organization
- Conducted Train the Trainer and information sessions on Wells Fargo benefits program
- Assisted with escalations regarding benefits and provided resolutions for sensitive matters
- Assisted with qualified events overflow queue and case management.
Human Resources Technical Support Supervisor
Icims
Matawan, NJ
09.2015 - 09.2017
- Managed a team of 15 Technical Engineers to ensure optimal performance and achievement of SLA's, KPI's and above average satisfactory NPS results
- Focused on building and improving process and operation efficiencies within the HR recruitment life cycle and resolved client escalations
- Provided consultative feedback on recruitment and training practices in a contact center environment
- Created process mapping and implementation of company IVR and call sequence flow for client base resulting in significant decrease of Abandoned Percentage Rate
- Monitored and coordinated the distribution of calls/tickets utilizing Salesforce and creating dashboards and reports for Sr
- Business Leaders
- Evaluated Sales and Engineer team's performance regularly, providing reporting and recommendations to Sr
- Leadership.
Human Resources Manager
Optum Health
Concord, NC
04.2009 - 08.2015
- Lead , managed and developed a team of 12 HR support roles.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
Education
Bachelor of Business Administration in Management -
Rowan University
01.2005
Global Professional Human Resources Certification -
HRCI
Skills
- Workday
- ADP
- Salesforce
- Service Now
- Instructional Design
- ATS
- E-Learning
- Microsoft Office
- Coaching and Mentoring
- Employee Morale and Retention
- Organizational Development
- Performance Management
- Full Cycle Recruiting and Onboarding
- Employee Engagement
- Labor and Employment Laws
- Demonstrated leadership experience for up to 1500 employees
- Ability to streamline workforce management and develop and execute business plans and strategies
- Experienced in HR policy development, talent acquisition, HR transformation, contingency planning, scorecard implementation and calibrations, staff reductions, compliance, employee investigations and spearhead company initiatives
- Lead project teams and functioned as an internal consultant to improve work process and standard operating procedures during HR transformation
- Led project teams during Workday Implementation
- Functioned as a Full Cycle Recruiter, high volume recruiting, sourcing, and requisition management
- Facilitation of New Employee Orientation and Leadership courses
- Led successful companywide project in implementation of Company IVR and persona-based routing
- Advising on Strategies
- Strategic Planning
- Payroll Management
- Compliance
- Employee Handbook Development
- Corrective Action Planning
- Policy Improvement Recommendations
Timeline
HUMAN RESOURCES BUSINESS PARTNER (REMOTE)
TelePerformance
06.2021 - 10.2023
TALENT ACQUISITION SUPERVISOR
Lowe's Corporate
01.2018 - 06.2021
HR SERVICE CENTER SUPERVISOR
Wells Fargo (Talent Bridge)
09.2017 - 01.2018
Human Resources Technical Support Supervisor
Icims
09.2015 - 09.2017
Human Resources Manager
Optum Health
04.2009 - 08.2015
Bachelor of Business Administration in Management -
Rowan University
Global Professional Human Resources Certification -
HRCI
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