Fishing, Camping, Crafting and DIY Projects
LaRae Stevenson
Santaquin,UT
Summary
Dedicated Customer service professional with over 25 years driving satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong collaborator between departments and other teams. With a proven track record of taking on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Pricing Specialist
Smurfit Westrock
02.2019 - 11.2025
- Analyzed pricing strategies to enhance competitive positioning and profitability.
- Developed and maintained pricing for specific product lines, ensuring accuracy and consistency.
- Collaborated with cross-functional teams to implement price adjustments based on market trends.
- Monitored industry pricing practices to identify opportunities for strategic improvements.
- Tracked key metrics and developed spreadsheets and data models.
- Trained junior staff on pricing methodologies and systems, fostering professional development.
- Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
Customer Service Manager
Smurfit Westrock
05.2008 - 11.2025
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration. Led team to enhance client satisfaction and retention strategies.
- Developed and implemented training programs for staff to improve service delivery standards.
- Analyzed customer feedback data to identify trends and areas for operational improvement.
- Streamlined communication between departments to ensure timely resolution of customer inquiries.
- Conducted regular performance evaluations to assess team efficiency and productivity metrics.
- Established KPIs for measuring customer service success and initiated continuous improvement plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Led and executed multiple software changes and updates. Including training multiple departments.
Customer Service Team Lead
Smurfit Westrock
03.2002 - 11.2025
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Coached team members individually to develop their skills and improve performance.
- Ensured compliance with all company policies and procedures related to customer service, maintaining high standards of integrity.
- Led training sessions for new customer service protocols, resulting in improved customer satisfaction.
- Streamlined communication processes between departments to resolve customer inquiries promptly.
- Implemented quality assurance measures to ensure service consistency and customer satisfaction.
Customer Service Representative
Smurfit Westrock
06.1997 - 11.2025
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Managed customer accounts including setting up products, maintaining inventory levels and insuring accuracy. Processed orders efficiently, ensuring timely delivery and accurate documentation.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Restaurant Manager
Cobblestone Restaurant
08.1994 - 06.1997
- Directed daily operations to ensure efficient restaurant service and customer satisfaction.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Implemented cost control measures to optimize inventory management and reduce waste.
- Trained and mentored staff to enhance performance and encourage professional growth.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Springville High School
Springville, UT06-1995
Skills
- Customer service
- Problem-solving
- Skilled in Microsoft Office applications
- Effective communication
- Training and mentoring
- Excellent time management skills
- Team building and leadership
- Account management
- Skilled in managing project workflows
- Sales support
Interests
Timeline
Pricing Specialist
Smurfit Westrock
02.2019 - 11.2025
Customer Service Manager
Smurfit Westrock
05.2008 - 11.2025
Customer Service Team Lead
Smurfit Westrock
03.2002 - 11.2025
Customer Service Representative
Smurfit Westrock
06.1997 - 11.2025
Restaurant Manager
Cobblestone Restaurant
08.1994 - 06.1997
High School Diploma -
Springville High School