Laraea Marchbanks
Helendale,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Warden's Secretary
Federal Bureau Of Prisons
09.2023 - Current
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Optimized time management for executives through skilled coordination of tasks and priorities.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled incoming and outgoing mail, email and faxes.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Wrote reports, executive summaries and newsletters.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Collated and distributed agendas and minutes for all executive meetings.
Associate Warden's Secretary
Federal Bureau Of Prisons
05.2023 - 08.2023
- Handled sensitive information with discretion while maintaining confidentiality of executive correspondence, financial records, and personnel matters.
- Supported event planning efforts by organizing logistics, sending invitations, and coordinating guest accommodations to ensure successful outcomes.
- Increased efficiency in handling incoming communications by screening calls, emails, and mail to prioritize urgent matters for executive attention.
- Organized high-priority documents for easy retrieval using digital archiving systems that saved time when locating essential files during critical decision-making moments.
- Maintained a well-organized executive workspace through effective document management, equipment upkeep, and supply inventory control.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Health Services Assistant
Federal Bureau Of Prisons
11.2021 - 05.2023
- Enhanced the efficiency of medical staff by diligently managing administrative tasks and patient scheduling.
- Contributed to a safer healthcare environment by maintaining a clean and organized work area.
- Effectively managed patient records, ensuring confidentiality and accuracy throughout the treatment process.
- Facilitated smooth transitions between healthcare providers by coordinating appointments and sharing vital information as needed.
- Maximized clinic efficiency by optimizing appointment scheduling processes, reducing missed visits and increasing available time for patients.
- Managed incoming communications from various sources, ensuring timely responses and proper routing of information to relevant parties.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Managed team schedule and workflow between jobs.
Information Receptionist
Federal Bureau Of Prisons
09.2020 - 11.2021
- Boosted company image by maintaining a professional demeanor with all clients and visitors, ensuring a positive first impression.
- Contributed to a welcoming atmosphere by greeting guests professionally and directing them accordingly upon arrival.
- Optimized workflow through diligent monitoring and maintenance of office equipment and supplies inventory.
- Maintained an organized front desk area by keeping it clean, presentable, and well-stocked with necessary materials.
- Provided exceptional service to clients over phone or email, addressing their concerns efficiently while demonstrating empathy when appropriate.
- Improved document organization using digital filing tools for streamlined access amongst team members.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Insurance Sales Agent
Wawanesa General Insurance
08.2018 - 09.2020
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage for clients'' unique situations.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Consistently updated knowledge on regulatory changes impacting the insurance industry to maintain compliance at all times.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sold auto and home insurance to individuals within California and Oregon using consultative selling techniques.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Education
Master of Science - Social Work
Grand Canyon University
Phoenix, AZ05.2026
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ10.2023
Skills
- Time Management
- Record Keeping
- Adaptability
- Report Writing
- Stress Management
- De-escalation Techniques
- Ethical Conduct
- Criminal Justice
- Schedule Management
- Administrative Oversight
- Search and Seizure Procedures
- Inmate Supervision
Affiliations
- National Society of Leadership and Success
- National Association of Social Workers
Timeline
Warden's Secretary
Federal Bureau Of Prisons
09.2023 - Current
Associate Warden's Secretary
Federal Bureau Of Prisons
05.2023 - 08.2023
Health Services Assistant
Federal Bureau Of Prisons
11.2021 - 05.2023
Information Receptionist
Federal Bureau Of Prisons
09.2020 - 11.2021
Insurance Sales Agent
Wawanesa General Insurance
08.2018 - 09.2020
Master of Science - Social Work
Grand Canyon University
Bachelor of Science - Criminal Justice Administration
University of Phoenix