Summary
Overview
Work History
Education
Skills
Timeline
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Lara G. Kilian

Miami,FL

Summary

Responsible Estate Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of Estate organizational board. Positive and diligent Estate Manager professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering more than ten years of Hospitality & service experience paired with goal-oriented and performance-minded approach.

Overview

5
5
years of professional experience

Work History

Real Estate Agent

MOSS Miami Realty
03.2020 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Coordinated appointments to show tenants and buyers prospective homes.

Residential Estate Manager

KOSS Private Estate
01.2021 - 01.2024
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
  • Recruited, hired and trained housekeeping staff to maintain competent workforce.
  • Registered housekeeping information on database to enable tracking history and maintain accurate records.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained required records of work hours, budgets and payrolls.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Residential House Manager

G. Boyd Private Estate
01.2019 - 01.2021


  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Recruited, hired and trained housekeeping staff to maintain competent workforce.
  • Registered housekeeping information on database to enable tracking history and maintain accurate records.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.

Education

Licence - Real Estate Education

Gold Coast Schools
01.2021

Associate of Arts - Business Administration And Management

La Salle University
Philadelphia, PA
05.1998

Skills

  • Fully Bilingual English and Spanish (spoken and written)
  • Operational Efficiency
  • Administrative Support
  • Schedule Control
  • Personal Support
  • Microsoft Office
  • Office Supplies and Inventory
  • Accounting Techniques
  • Staff Oversight
  • Inventory Tracking
  • Compassionate Care
  • Vendor Supervision
  • Professional Relationships
  • Home Management
  • Wine Selection
  • Administrative Leadership
  • Employee Motivation and Guidance
  • Creative and Adaptable

Timeline

Residential Estate Manager

KOSS Private Estate
01.2021 - 01.2024

Real Estate Agent

MOSS Miami Realty
03.2020 - Current

Residential House Manager

G. Boyd Private Estate
01.2019 - 01.2021

Licence - Real Estate Education

Gold Coast Schools

Associate of Arts - Business Administration And Management

La Salle University

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Lara G. Kilian