Lara Hernandez

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted patients with self-administered medications.
• Provided safe mobility support to help patients move around personal and public spaces.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Attended weekly meetings to discuss and optimize strategies.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Visited sites periodically to view service levels and adherence to global service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
• Reported issues to higher management with great detail.
• Monitored staff performance by actively engaging in and observing day-to-day activities.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Raised property accuracy and accountability by creating new automated tracking method.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Communicated effectively with owners, residents, and on-site associates.
• Followed up on delinquent tenants and coordinated collection procedures.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Kept properties in compliance with local, state and federal regulations.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Coordinated appointments to show marketed properties.
• Developed and implemented marketing strategies to increase occupancy rates.
• Coordinated with legal counsel to resolve tenant disputes.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maintained sufficient number of units market-ready for lease.
• Administered operations to handle needs of more than Number tenants across Number property units.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Completed annual rent calculations using housing database software.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.