LaRain Hill
Kansas City,MO
Summary
Experienced and driven collector/lead with 15 years of expertise in the field. Proactive and goal-oriented, possesses excellent time management and problem-solving skills. Reputation for reliability and adaptability is well-known, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to the growth of the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Collector 3/Lead
U.S. BANK
01.2010 - Current
- Collect on Commercial, GSA and Federal collection accounts.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers..
- Assisted clients in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies
- Researched billing errors and discrepancies to initiate corrective action.
- Perform detailed account reconciliations to identify discrepancies or inconsistencies that may have been hindering the collections process.
- Developed and documented collection procedures and policies to comply with government regulations.
- Analyzed client's financial records to determine appropriate payment plan.
- Processed clients payments and updated accounts to reflect new balance.
- Trained new team members on company services, and collection strategies.
- Handle bankruptcies and disputes filed by clients.
Education
High School Diploma -
Washington High School
Kansas City, KSSkills
New Hire Training
Account Reconciliation
Analytical Thinking
Debt management
Negotiation and Resolution
Problem-Solving
Microsoft Office
Multitasking
Professional ethics
Effective Communication
Work Planning and Prioritization
Organizational Skills
Certification
- GSA Certified
- First Aid Certification
Timeline
Collector 3/Lead
U.S. BANK
01.2010 - Current
High School Diploma -
Washington High School
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