Laraine Williams
Great Neck,NY
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop programs and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
21
21
years of professional experience
Work History
Director
Friends Of Hospice
Manhasset, NY
03.2006 - 10.2012
- Monitored and coordinated workflows to optimize resources.
- Evaluated 8 service contracts and collaborated with legal counsel on negotiated improvements.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored budget and utilized operational resources.
- Worked collaboratively with Board of Directors to implement new procedures and corrective actions to improve quality of service.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Executive Director, Office of Domestic Violence
NYC Human Resources Administration
180 Water Street, New York
04.1998 - 10.2002
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Supervised writing of all grant applications and checked information for accuracy prior to submission.
- Aligned department vision, goals and objectives with agency strategy to achieve consistently high performance results.
- Defined performance roles and responsibilities to establish and enhance programming.
- Coordinated and implemented effective training for over 55 Social Worker and Caseworker professionals to improve domestic violence screening and counseling services.
- Worked closely with victims within their systems to improve operational strategy
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Director of Regulatory Compliance
Department Of Homeless Services
60 Hudson Street, New York, New York
06.1988 - 03.1998
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
- Improved company policies and standards to outline ethical, safe and efficient procedures.
- Prepared training programs to improve compliance at all levels.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Established and cultivated productive relationships with regulatory bodies.
- Counseled committees and department heads regarding compliance risks and standards for new shelters.
- Built five person compliance team to address compliance program quality and provide operational support to management.
- Reviewed contracts for compliance and privacy-related issues.
- Provided guidance, advice and training to improve agency understanding of related laws and regulatory requirements.
Education
MBA - Business Management
Adelphi University
Garden City, NYBachelor of Arts - Psychology
Adelphi University
Garden City, NY05.1973
Skills
- Personnel Activity Coordination
- Verbal and Written Communication
- Problem Solving
- Critical Thinking
- Staff Scheduling
- Administrative Management
- Originality and Creativity
- Recruitment and Hiring
- Training Management
Accomplishments
- Collaborated with team of four in the development of ADVENT program.
- Supervised team of 55 staff members.
Awarded HRA recognition for the ADVENT program
Worked with existing FIA operations to develop a similar program for victims of domestic violence and their families that would ensure their safety while securing financial and housing assistance. Working with the courts, the police, the HRA staff was successful in revising policy to support safety for this vulnerable population. To date, there is ADVENT program in every New York borough.
Timeline
Director
Friends Of Hospice
03.2006 - 10.2012
Executive Director, Office of Domestic Violence
NYC Human Resources Administration
04.1998 - 10.2002
Director of Regulatory Compliance
Department Of Homeless Services
06.1988 - 03.1998
MBA - Business Management
Adelphi University
Bachelor of Arts - Psychology
Adelphi University
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