Larakesha Young
Washington,DC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced Merchandising and Operational manager with over 8 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
HomeGoods
09.2012 - 08.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Merchandise Manager
HomeSense
08.2017 - 05.2018
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at different locations by following established planograms.
- Oversaw inventory counts each year to maintain stock records and account for shrinkage.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
Education
Associate Of Applied Arts - Hospitality Administration And Management
J.F. Drake State Community And Technical College
Huntsville, AL05.2012
Skills
- Rewards Programs
- Records Organization and Management
- Customer Satisfaction
- Merchandise Quality Assurance
- Standard Operating Procedures Understanding
- Sales and Marketing Support
- Customer Engagement
- Operational Efficiency
- Analyzing Profitability
- Shrinkage Prevention
- Delivering Reviews
- Store Displays
- Project Requirements
- Customer Service Process Improvement
- Inventory Control Procedures
- Merchandising Plan Development
- Mathematical Calculation and Reasoning
- Shipment Processing
- Pricing Strategies
- Cash Management
- Seasonal Promotions
- Team Meetings
- Adaptability and Flexibility
- Motivational Leadership
- Handling Complaints and Inquiries
- Management Training
Websites
Accomplishments
- Supervised team of 70 plus staff members.
Certification
- Certified The Management Training Program, HomeGoods - February 5, 2014
- Train the Trainer for Subject Matter Experts, HomeGoods/HomeSense - December 28, 2017
Timeline
Merchandise Manager
HomeSense
08.2017 - 05.2018
Store Manager
HomeGoods
09.2012 - 08.2020
Associate Of Applied Arts - Hospitality Administration And Management
J.F. Drake State Community And Technical College
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