Laramei White
DeSoto,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
GEICO
05.2023 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Disputes Specialist/ Customer Services Representative
Liquidity Services, Inc.
06.2019 - 04.2023
- Investigate buyer/seller dispute claims regarding purchased auctions
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Communicate accordingly with all parties (buyers and sellers)
- Evaluate support accordingly to provide proper resolutions to dispute claims
- Manage resolution processes, including processing refunds, release of funds, return shipment, and dispute resolution notices and explanations
- Assure proper resolutions and maintain professional relationships with clients
- Provide support as needed to our team, fellow managers, supervisors, warehouses, transportation department, etc.
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
- Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
Benefit Counselor
Benefit Harbor (Snelling)
10.2017 - 10.2018
- Enroll employees into medical benefits
- Assist in working through customer experience issues, helping with online self-portal
- Resolving discrepancies in a timely and professional manner
- Help employees cancel benefits.
- Increased employee enrollment rates in benefits programs through effective communication and education on available options
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
Customer Service Associate
PFSweb
02.2016 - 05.2017
- Aid customers regarding order fulfillment and product information on four beauty related product lines
- Assist in the placing of orders, working through customer experience issues, and resolving discrepancies in a timely and professional manner.
- Responded to customer calls and emails to answer questions about products and services
- Solved problems with products and services by providing customers with technical support
- Managed high call volume with exceptional time management skills, minimizing wait times for customers
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs
Customer Services Representative
Torchmark Corporation
02.2014 - 08.2014
- Review insurance policy to determine coverage
- Prepare insurance claim forms or related documents and review them for completeness
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data
- Post or attach information to claim file
- Transmit claims for payment or further investigation
- Contact insured or other involved persons to obtain missing information.
Customer Services Management Assistant
Diversified Systems and Communication
01.2010 - 10.2012
- Participate in personnel decisions, time claims for all customer service personnel
- Payment oversight and adjustments
- General Quality Customer Service actions when escalation to Management personnel
- Responsible for Quality Customer Service to new and existing customers to maintain strong customer client relationship
- Responsible for keeping in direct contact with customers regarding progress of installation, maintenance and/or repair of data and/or voice networks
Education
Associate in Diagnostic Medical Sonography -
El Centro College
Dallas, TX12.2023
High School Diploma -
EVOLUTION ACADEMY CHARTER SCHOOL
Richardson, TX05.2007
Skills
- Insurance Policy Coverage Knowledge
- Claims Processing
- Product Knowledge
- Data Entry
- Customer service orientation
- Telephone etiquette
- Active listening
- Analytical thinking
Timeline
Claims Adjuster
GEICO
05.2023 - Current
Disputes Specialist/ Customer Services Representative
Liquidity Services, Inc.
06.2019 - 04.2023
Benefit Counselor
Benefit Harbor (Snelling)
10.2017 - 10.2018
Customer Service Associate
PFSweb
02.2016 - 05.2017
Customer Services Representative
Torchmark Corporation
02.2014 - 08.2014
Customer Services Management Assistant
Diversified Systems and Communication
01.2010 - 10.2012
Associate in Diagnostic Medical Sonography -
El Centro College
High School Diploma -
EVOLUTION ACADEMY CHARTER SCHOOL
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