Laramie Brandt

11/2016 - 7/2020; Returned 6/2021 - Current

• Super User, assists management in recruiting, and new employee selection
• Implements and ensures company policies and procedures are followed
• Verified insurance benefits and eligibility for patients
• Handled inquiries from patients regarding billing and insurance coverage
• Scheduled and confirmed patient procedures and follow-up appointments
• Performed data entry and maintained accurate patient records
• Maintained confidentiality of patient information and records
• Responded to phone calls and emails from patients and medical staff
• Assisted with patient registration and intake process
• Ensures Key Performance Indicators are being met.

2/2008 - 5/2010; Returned 8/2020 - 7/2021

• Provided academic and behavioral support to students in small group and one-on-one settings
• Assisted special education teacher in implementing individualized education plans for students with diverse learning needs
• Adapted instructional materials for students with varying abilities and learning styles
• Facilitated communication between students, teachers, and parents to ensure student success
• Assisted in the supervision of students during lunch, recess, and classroom activities
• Collaborated with teachers and support staff to create a positive and inclusive learning environment
• Supported students with disabilities in navigating classroom assignments and activities
• Participated in professional development workshops to enhance skills in supporting diverse student populations.

3/2011 - 6/2012; Returned to West Frisco location 9/2015 - 11/2016

• Managed classroom activities and maintained a safe and fun learning environment
• Developed and implemented age-appropriate lesson plans for preschool children
• Collaborated with parents and other teachers to support the development of each child
• Utilized positive reinforcement techniques to encourage positive behavior and social skills
• Performed daily observations and assessments to track children's progress and development
• Participated in staff meetings and professional development opportunities
• Maintained accurate records of each child's attendance, progress, and behavior.

• Managed and oversaw operations of the baby registry department at a major retail store
• Assisted in hiring process and worked extensively with Human Resource Department
• Assisted customers in creating and managing their baby registries, providing personalized recommendations and guidance
• Trained and mentored new team members on baby registry procedures, customer service, and product knowledge
• Collaborated with vendors and cross-functional teams to ensure a seamless experience for customers registering for baby products
• Analyzed data and trends to improve registry performance and drive sales growth for baby products.

• Managed front desk operations and reservations in a fast-paced restaurant environment.
• Supervised and trained host/hostess staff to ensure top-notch customer service
• Developed seating plans and coordinated seating assignments to optimize restaurant flow
• Handled guest inquiries and concerns with professionalism and efficiency
• Collaborated with kitchen staff and servers to ensure smooth communication and operation
• Assisted in creating and implementing new policies and procedures to improve efficiency
• Maintained a clean and organized front-of-house area for a welcoming atmosphere.