Laramie Rednour
Ingalls,IN
Summary
Dynamic operations leader with a proven track record at the State of Indiana, excelling in staff development and compliance management. Enhanced customer satisfaction through strategic process improvements and effective team training. Strong financial acumen and relationship-building skills contributed to consistently exceeding performance targets and fostering a culture of excellence.
Overview
7
7
years of professional experience
Work History
BMV Branch Manager
State Of Indiana
08.2023 - 12.2025
- Led branch operations to enhance service delivery and streamline workflows.
- Analyzed branch performance metrics to identify trends and inform strategic decision-making.
- Oversaw compliance with state regulations, ensuring adherence to policies and procedures.
- Directed cross-functional teams in executing initiatives that aligned with organizational goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Developed training programs for staff, improving team performance and customer satisfaction.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Managed budget allocation and resource distribution to optimize branch performance.
BMV Assistant Branch Manager
State of Indiana
04.2023 - 08.2023
- Coordinated branch operations, ensuring compliance with state regulations and policies.
- Led team meetings to enhance communication and address operational challenges effectively.
- Developed training programs for staff, improving service delivery and employee performance.
- Implemented process improvements that increased workflow efficiency within the branch.
BMVC Team Leader
State Of Indiana Bureau Of Motor Vehicles
04.2021 - 04.2023
- Led team in implementing process improvements, enhancing workflow efficiency and productivity.
- Developed training programs, mentoring new staff in operational procedures and best practices.
- Coordinated daily operations, ensuring adherence to safety protocols and quality standards.
- Facilitated communication between departments, streamlining project execution and resource allocation.
BMVC Certified Skills Examiner
State Of Indiana Bureau Of Motor Vehicles
08.2018 - 04.2021
- Conducted thorough examinations of documentation to ensure compliance with regulations.
- Conducted skills exams for customers to get their drivers license.
Education
High School Diploma -
Eastern Hancock
Charlottesville, INSkills
- Operations management
- Staff education and training
- Account management
- Relationship building and management
- Employee scheduling
- Staff management
- Budget control
- Staff development
- Financial services
I am excellent at multi-tasking in a fast paced environment and remaining positive and upbeat is important to me
- Cash handling
- Financial software
- Audit monitoring
- Strong leadership
- Business development
- Team development
- Operational efficiency
- Audit preparation
- Compliance management
Accomplishments
I led my team to 2024 BMV Branch of the year! I have 19 direct reports that I value and currently have the lowest employee turnover in the state!
Timeline
BMV Branch Manager
State Of Indiana
08.2023 - 12.2025
BMV Assistant Branch Manager
State of Indiana
04.2023 - 08.2023
BMVC Team Leader
State Of Indiana Bureau Of Motor Vehicles
04.2021 - 04.2023
BMVC Certified Skills Examiner
State Of Indiana Bureau Of Motor Vehicles
08.2018 - 04.2021
High School Diploma -
Eastern Hancock