Lara Nicole Shelby
Aiken,South Carolina
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Office Assistant
South Point Roofing & Construction
Aiken, SC
09.2023 - Current
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered phone calls and welcomed visitors to office.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Customer Service Representative
Aiken Pest Control
Aiken, SC
05.2017 - 08.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Associate
TLC Pharmacy
Aiken, SC
10.2016 - 04.2017
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Phlebotomy Technician
Clinical Pathology Laboratories, Inc.
Augusta, GA
08.2007 - 10.2016
- Performed venipuncture and skin puncture on patients of all ages.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Labeled specimen containers with patient information accurately and legibly.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Ensured that equipment was properly maintained and sterilized between uses.
- Processed specimens to ensure accurate results.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Monitored inventory levels of supplies necessary for performing phlebotomy duties.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Maintained cleanliness of work area throughout shift.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Education
Phlebotomy
Aiken Technical College
Graniteville, SC05.2005
High School Diploma -
Silver Bluff High School
Aiken, SC06.2004
Skills
- Appointment Scheduling
- Data Entry
- Complaint Resolution
- Data Collection
- Paperwork Processing
- Report Generation
- Account Updating
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Lead Generation
- Report Creation
- Active Listening
- Customer Consulting
- Adaptive Team Player
- Typing Proficiency
- Problem Resolution
- Filing
- Customer Service
- Professional Telephone Demeanor
Timeline
Office Assistant
South Point Roofing & Construction
09.2023 - Current
Customer Service Representative
Aiken Pest Control
05.2017 - 08.2023
Customer Service Associate
TLC Pharmacy
10.2016 - 04.2017
Phlebotomy Technician
Clinical Pathology Laboratories, Inc.
08.2007 - 10.2016
Phlebotomy
Aiken Technical College
High School Diploma -
Silver Bluff High School
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