Laravia Coleman
Brooklyn,NY
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. A focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
7
7
years of professional experience
Work History
Administrative Assistant and Social Media Manager
SUNY Downstate Health Sciences, Alumni Association
10.2021 - 08.2023
- Promote events, fundraising, and membership through social advertising
- Trained new hires and transitioning team members across multiple business units each quarter to promote cross-collaboration and skill sets
- Process payment information via Blackbaud for alumni donating to the Alumni Association
- Recommend changes to the marketing budget allocation and partner with the finance team
- Assist with audit readiness and preparation for donations received from the organization
- Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
- Takes direction from the Executive Assistant/Office Manager as necessary to maintain efficient office activities
- Perform general administrative support work such as running reports, copying, filing faxing, and providing reports from G-Suite, Excel, and Salesforce
- Provide a high level of customer service and assistance to clients and co-workers inside and outside the immediate team
- Work closely with the Accounting & Finance, Benefits, People Team, etc
- To improve operational issues when they arise
- Collaborate with various committees, departments, and teams to plan successful in-office and off-prem events
- Manage administrative efforts of projects, including copying, filing, taking meeting minutes, etc., and accurately maintaining, and creating new files and project folders
- Update information online, including what went well and what could have gone better for client meetings
- Assist senior managers in meeting schedules, travel plans, visitor assistance, access badges, and all other relevant materials
- Manage, audit, and review payroll hours, commissions, bonuses, expenses, etc
- To ensure compliance with state and federal payroll laws
- Utilize compositing skills and a strong sense of design to craft compelling narratives using stock footage and interviews.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Customer Service Agent
Robert Half
01.2021 - 02.2022
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Home Health Aide
Partners in Care
07.2016 - 03.2021
- Exhibited excellent communication skills in listening and assessing requested desires and assisting to satisfy needs
- Analyze patients daily and document any changes to the patient’s health
- Guaranteed compliance with company policies and procedures, maintaining quality assurance standards, and developing, and implementing plans of action to correct insufficiencies
- Provide excellent care to patients and act as a liaison between patients and other medical professionals to patients who are hard of hearing
- Assist individuals with disabilities and other barriers to be more independent by tending to their basic care needs around the house.
Education
Bachelor of Science - Business Administration, Electronic Business
Brooklyn College of The City University of New York
Brooklyn, NY07.2020
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY05.2018
Skills
- Online Media Campaigns
- Online Content Development
- Issue Resolution
- Customer Preferences
- Promoting Site Engagement
- Interpersonal Skills
- Email Marketing
- Schedule Preparation
- Microsoft Office
- Data Verification
- Set Appointments
- Organize Files
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant and Social Media Manager
SUNY Downstate Health Sciences, Alumni Association
10.2021 - 08.2023
Customer Service Agent
Robert Half
01.2021 - 02.2022
Home Health Aide
Partners in Care
07.2016 - 03.2021
Bachelor of Science - Business Administration, Electronic Business
Brooklyn College of The City University of New York
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
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