Laray Simons

• Managed daily cash intake by counting out registers and tabulating profits.

• Observed and monitored utilization of equipment.

• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

• Communicated with other shift managers to facilitate continuum of customer service.

• Assisted in resolving escalated customer service issues in a timely manner.

• Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.

• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.

• Coached employees on interactions with customers to drive exceptional service.

• Inspected work areas regularly for cleanliness and organization standards.

• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

• Helped employees accomplish tasks during peak periods. Performed regular price checks to ensure accuracy in pricing throughout the store.

• Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

• Reviewed security footage regularly for suspicious activities or theft attempts. Documented receipts, employee hours and inventory movement.

• Reported employee behavioral issues, losses and customer complaints to upper-level management.

• Resolved conflicts between staff members in a professional manner.

• Responded to daily emails and phone calls.

• Exceeded customer satisfaction by finding creative solutions to problems.

• Assisted with customer requests and answered questions to improve satisfaction.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Became Cross-Trained to help out in the Pharmacy Department, while in the Pharmacy department I would work the registers, computers, and help customers gets their prescriptions in a quicker time management.

• Worked with cross-functional teams to achieve goals.

• Maintained schedules to meet deadlines, Provided excellent service and attention to customers when face-to-face or through phone calls.

• Recruited and trained new employees to meet job requirements.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.

• Recruited volunteers to handle non-critical tasks and give animals wide-ranging interactions.

• Oversaw new intakes by assigning kennels and managing quarantines.

• Developed strategies to improve operational efficiency while maintaining high standards of animal care.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Resolved customer inquiries and complaints requiring management-level escalation.

• Provided training to staff on proper handling techniques for animals.

• Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.

• Organized pet adoption events to promote awareness about responsible pet ownership practices.

• Ensured compliance with applicable laws and regulations related to animal care and welfare.

• Managed inventory of food supplies and other materials needed to run the kennel efficiently.

• Assigned work and monitored performance of project personnel.

• Maintained detailed records of animal numbers, medical issues and behavioral concerns.

• Performed basic grooming tasks such as brushing fur coats or trimming nails when needed.

• Displayed strong telephone etiquette, effectively handling difficult calls.

• Understood and followed oral and written directions.

• Changed dressings on wounds to prevent infection and check for healing.

• Delivering IV's and vaccinations.

• Restraint on cats, Trapping and catching feral cats.

• Coached staff on strategies to enhance performance and improve customer relations.

• Memorized ingredients and recipes.

• Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.

• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

• Assisted staff by serving food and beverages or bussing tables.

• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

• Resolved problems or concerns to satisfaction of involved parties.

• Trained new employees to perform duties.

• Promoted safe working conditions by monitoring safety procedures and equipment.

• Recognized by management for providing exceptional customer service.

• Counted the money intake of the day each time i closed a shift.

• Resolved problems or concerns to satisfaction of involved parties.

• Trained new employees to perform duties.

• Promoted safe working conditions by monitoring safety procedures and equipment.

• Recognized by management for providing exceptional customer service.

• Counted the money intake of the day each time i closed a shift.

• Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.

• Produced consistently high-quality baked goods for customers.