LA'RAYA GRIFFITH
Kansas City,MO
Summary
Reliable and team-oriented professional with hands-on experience in both fast-paced restaurant and retail environments. At Wing Busters, I delivered great customer service, handled money accurately, and helped new team members get up to speed. As a checker at Hy-Vee, I built strong customer-facing skills by efficiently scanning items, managing long lines, resolving pricing issues, and maintaining a friendly, positive attitude during busy shifts. I take pride in keeping things running smoothly, solving problems on the fly, and making sure every customer leaves satisfied—whether they're grabbing a quick meal or checking out their weekly groceries.
Overview
2
2
years of professional experience
Work History
Checker
Hyvee
9400 RT-350 W Raytown, MO 64133 United States
08.2025 - Current
- Aided in training new employees, sharing best practices for efficient job performance.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Collaborated with team members to streamline workflow and improve overall store efficiency.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Restocked and organized merchandise in front lanes.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Identified produce items and input corresponding PLU codes.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Assisted customers in locating products, enhancing shopping experience.
- Promoted store loyalty program to customers, increasing enrollment rates.
Team Member
Wing Busters
Kansas City, MO
12.2023 - 08.2025
- Greet customers warmly and take their orders accurately.
- Prepare and serve food and beverages according to company standards.
- Maintain cleanliness of the dining area and kitchen.
- Handle cash and credit transactions efficiently and accurately.
- Assist with inventory management and restocking supplies.
- Follow health and safety guidelines to ensure a safe environment.
- Work as part of a team to ensure smooth and efficient operations.
- Address customer complaints and provide excellent customer service.
- Operate kitchen equipment and follow proper food handling procedures.
- Adhere to company policies and procedures at all times.
Education
Associate of Arts - Health Sciences
Metropolitan Community College
Kansas City, Missouri, MOHigh School Diploma -
Lincoln College Preparatory Academy
Kansas City, MOSkills
- Strong communication and interpersonal skills
- Customer-focused attitude with a friendly and approachable demeanor
- Team player with a collaborative spirit
- Enthusiasm for providing excellent customer service and creating memorable experiences for guests
- Ability to handle transactions and manage cash registers
- Ability to work in a fast-paced environment and handle multiple tasks
- Basic knowledge of safety and security protocols
- Compassion and empathy for others
- Organizational skills and attention to detail
- Ability to work independently and handle time efficiently
- Flexibility and adaptability to different tasks and environments
- Customer service
- Money handling
- Error detection
- Basic math
- Issue resolution
- Transaction processing
LANGUAGES
English: Native or Bilingual
Spanish: Limited Working
Timeline
Checker
Hyvee
08.2025 - Current
Team Member
Wing Busters
12.2023 - 08.2025
Associate of Arts - Health Sciences
Metropolitan Community College
High School Diploma -
Lincoln College Preparatory Academy