LARAYNA WILSON

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call center/ customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Amnesty International, Somerville, Ma, Call center representative 12/2022-09/2023 Receiving and making appropriate phone calls to clientele , receiving donations, engaging in direct advocacy with policymakers at state and federal levels to be proactive dealing with the issues at hand, rallying Human Rights activists and formulating effective ways to have people more involved
• Grand Circle Corporation, Boston, Travel Agent, Ma 05/2022-11/2022 Receiving inbound supportive calls from travelers, following up on lead sales, independent time and case management, booking flights, account and record keeping, training & certification classes, sales service & air departments.
• Aramark, Fenway, Ma, Kitchen cook/Food runner, 09/28/21-03/30/22
• ABCD Head Start, Boston, MA, Kitchen Staff Cook, 01/09/13-10/28/21, Assisting teachers with learning fundamentals and anything that may be needed, Prepping materials and activity ideas for the day, as well as books, games, etc., Cooking and serving children's Breakfast, snacks, as well as lunch, Carefully complying with children's and teachers identified meal plans, allergens, substitutes, Following through with necessary mandated trainings and certifications on required knowledge, Properly placing foods in inventory in safe spaces of storage, Keeping storeroom, kitchen, appliances, equipment, and work areas clean, Coordinating and keeping organized essential dietary needs, files, paperwork, documentation
• Allied Universal, Boston, MA, Security Officer, 05/05/19-03/03/21, Properly identifying students, faculty, or parents on campus or premises, Providing additional information that may be regarded for upcoming events, etc., Escorting students, parents, or faculty that may need assistance, special services, etc., Completing rounds securing buildings, rooms, and properties in nearby radius and campus, Undergoing and withstanding appropriate trainings to continue to deliver and receive, Helping students that may need access to rooms, bedrooms, lost/found items, etc.
• City Sports, Cambridge, MA, Sales associate, 05/06/13-11/14/13, Helping customers and answering their questions, selling merchandise., Maintaining and keeping the fitting room clean, as well as the order of customer usage, Making online orders, as well as over-the-phone orders and putting materials on hold., Provide polite and efficient service to customers and determine each customer's needs., Inform customers of sale items and special offers, getting them to sign up.
• Boston Public School, Boston, MA, Human Resources Department assistant, 06/2010-08/2011 Sorted and filed records of office activities., Operated office machines such as copiers, fax machines, and computers., Answered phones and delivered messages to appropriate office staff., Ran errands as needed.