Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Lardel Laforteza

Lardel Laforteza

Ottawa,Canada

Summary

Dedicated Certified Virtual Healthcare Assistant with strong skills in data entry, electronic records management, and patient communication. Proven ability to streamline administrative processes and enhance team productivity. Results-oriented administrative support specialist with extensive experience in virtual scribing and patient interactions. Proficient in data management and record organization, contributing to improved operational efficiency and patient satisfaction. Detail-oriented professional with a robust background in healthcare administration and virtual support. Expertise in managing patient communications and maintaining accurate records, aimed at enhancing patient care and operational effectiveness.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Self Checkout Cashier/Customer Service Representative

Walmart
Ottawa, Ontario
08.2023 - Current
  • Operated self-checkout machines for efficient customer transactions.
  • Assisted customers with scanning items and troubleshooting machine errors.
  • Ensured cleanliness and organization of self-checkout area throughout shifts.
  • Monitored customer flow to minimize wait times and improve service speed.
  • Handled cash, credit, and gift card transactions securely and accurately.
  • Provided friendly support to enhance customer shopping experiences at checkout.
  • Collaborated with team members to maintain equipment functionality and stock levels.
  • Resolved customer inquiries related to payment processes and store policies.
  • Assisted colleagues in completing tasks efficiently during busy periods.
  • Resolved customer complaints in a timely manner following established procedure guidelines.
  • Verified age for restricted items such as alcohol and tobacco products.
  • Performed opening and closing duties such as counting money in drawers or setting up registers for shift operations.
  • Provided excellent customer service by answering questions and resolving issues promptly.
  • Communicated with other departments regarding product availability or pricing inquiries.
  • Processed customer transactions quickly and accurately, including cash, credit cards, debit cards and coupons.
  • Assisted customers with locating desired items throughout the store.
  • Adhered to company policies and procedures while providing efficient service to customers.
  • Ensured that all merchandise was scanned correctly before being placed in bags.
  • Restocked shelves when necessary while maintaining neatness of store displays.
  • Operated a POS system to process payments efficiently.
  • Monitored the entrance area to ensure no theft occurred.
  • Followed safety protocols when handling hazardous materials such as cleaning chemicals or sharp objects.

HEALTHCARE VIRTUAL ASSISTANT

KidsBright Clinic
Sumrall,, MS
04.2021 - Current
  • Live virtual scribing
  • Attend to patient communications and interaction (phone/email/video)
  • Respond to inquiries about healthcare services/tasks
  • Gather medical or insurance information
  • Manage appointment calendar
  • Update patient chart records
  • Research helpful information.
  • Assisted in managing client records and documentation accurately.
  • Streamlined administrative processes to enhance team productivity.
  • Provided customer support via email and chat promptly.
  • Maintained confidentiality of sensitive client information rigorously.
  • Generated weekly progress reports detailing tasks completed during the week.
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Handled data entry tasks to help client spend more time on executive commitments.
  • Maintained a database of client information including contact details, preferences.

NURSE EXECUTIVE ASSISTANT

EXL- Philippines
01.2020 - 05.2020
  • Carry out task within a given time
  • Data Entry
  • Reading and Analyzing medical record at least 30 medical records per day
  • Data management.

PRIVATE DUTY NURSE

Mrs. Imelda De Real
Manila , Manila
08.2017 - 12.2019
  • Data Entry
  • Administrative assistant
  • Live Scribing
  • Customer Service Representative
  • Transcription
  • To promote prevention over treatment
  • By correcting poor health practices and maintaining a safe home or work environment, patient's lower risks to their health and require fewer visits to health care facilities
  • Organize programs geared toward preventing community-wide health issues
  • This often involves educating community members on risk factors by teaching classes or speaking at local facilities, including schools and community centers
  • Required to perform in-depth research on certain communities in an effort to identify the root of a common health problem
  • This research can then be used to help pinpoint risk factors and reach out to at-risk individuals.
  • Provided personalized care and assistance with daily living activities.
  • Administered medications and monitored patient health status regularly.
  • Collaborated with family members to develop care plans and address needs.
  • Maintained accurate medical records and documentation for patient care.
  • Assisted with mobility and physical therapy exercises as directed.

REGISTERED NURSE

Department of Health
07.2016 - 07.2017
  • Complete assessment of patient and documents in medical record
  • Analyzes the information collected to determine patient's need and expected outcome
  • Observes, evaluates and reports symptoms and condition of patients
  • Develops a plan of care based upon the assessments, diagnosis, and expected outcome of patients
  • Applies specific principles in performing nursing procedures and techniques
  • Keeps abreast with nursing and medical progress.

REGISTERED NURSE

Pangasinan Provincial Hospital
02.2015 - 05.2016
  • Learned to stay calm and function in a stressful environment
  • Able to provide health teachings in a Hospital base settings
  • Able to provide Dependent and Independent nursing interventions for the patients with tracheal intubation in adults, children, and newborn
  • Exposed in the following Special Area such as Emergency Room, Delivery Room and Neonatal Intensive Care Unit.

Education

Bachelor of Science - Nursing

Perpetual Help College of Pangasinan
Philippines
04-2013

Skills

  • Certified Virtual Healthcare Assistant
  • Administrative Support Specialist
  • Scheduling
  • Data Entry
  • Administrative Support
  • Electronic Records Management
  • Mail Management
  • Records Organization
  • Clinical Assistance
  • Data Entry Experience
  • Knowledge of ICD10 Codes
  • Patient History Expertise
  • Documentation Skills
  • Google Drive
  • Calm Under Pressure
  • Recordkeeping
  • Virtual scribing
  • Patient communication
  • Data entry
  • Medical record maintenance
  • Appointment management
  • Customer support
  • Healthcare administration
  • Confidentiality adherence
  • Effective collaboration
  • Time management
  • Attention to detail
  • Reporting proficiency
  • Research skills
  • Problem solving
  • Data confidentiality
  • Document preparation
  • File organization
  • Email management
  • Report generation

Certification

  • HelloRache Healthcare Virtual Assistant Certified
  • Certificate of Completion-HIPAA Awareness for Healthcare Providers
  • Registered Nurse, 2014

Personal Information

Title: RN

Timeline

Self Checkout Cashier/Customer Service Representative

Walmart
08.2023 - Current

HEALTHCARE VIRTUAL ASSISTANT

KidsBright Clinic
04.2021 - Current

NURSE EXECUTIVE ASSISTANT

EXL- Philippines
01.2020 - 05.2020

PRIVATE DUTY NURSE

Mrs. Imelda De Real
08.2017 - 12.2019

REGISTERED NURSE

Department of Health
07.2016 - 07.2017

REGISTERED NURSE

Pangasinan Provincial Hospital
02.2015 - 05.2016

Bachelor of Science - Nursing

Perpetual Help College of Pangasinan

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