Lareasha Tibbs
Kansas City,KS
Summary
Career Professional with over 10 years of experience in customer service, claims processing (sensitive data), training, and data entry expertise seeks a position fully utilizing my experience and leadership skills to deliver solutions that effectively support business requirements. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Assistant Director
Appleridge Academy
02.2024 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Facilitated cross-departmental collaboration to achieve strategic objectives, fostering culture of teamwork and innovation.
- Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
Customer Support Specialist
Kansas Department of Revenue
07.2023 - 02.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
- Diagnosed and troubleshot hardware, software and network issues.
Business Office Manager
Medicalodges Post Acute
02.2023 - 04.2023
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
Technical Solutions Analyst
Cerner
07.2021 - 11.2021
- Championed cybersecurity best practices, safeguarding sensitive information from potential threats.
- Balanced competing priorities effectively while maintaining high-quality standards in deliverables, ensuring client satisfaction and project success.
- Collaborated with cross-functional teams to design and implement IT strategies that aligned with business goals.
- Devised innovative solutions to complex problems using critical thinking and analytical expertise in a time-sensitive manner.
- Reduced ticket resolution times by prioritizing tasks effectively and utilizing advanced problem-solving skills.
- Enhanced system performance by troubleshooting and resolving technical issues swiftly.
Accounting Technician
Marine Corps
01.2019 - 04.2019
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Completed bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
- Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
- Coordinated with cross-functional teams to address and resolve any discrepancies in billing or payments.
Education
Associate of Applied Science - Communications
Austin Community College
Austin, TX05.2021
High School Diploma -
Fl Schlagle High School
Kansas City, KS05.2009
Skills
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Complaint Handling
- Deadline Management
- Account Reconciliation
- Customer Support
- Business Analysis
Timeline
Assistant Director
Appleridge Academy
02.2024 - Current
Customer Support Specialist
Kansas Department of Revenue
07.2023 - 02.2024
Business Office Manager
Medicalodges Post Acute
02.2023 - 04.2023
Technical Solutions Analyst
Cerner
07.2021 - 11.2021
Accounting Technician
Marine Corps
01.2019 - 04.2019
Associate of Applied Science - Communications
Austin Community College
High School Diploma -
Fl Schlagle High School
Similar Profiles
Tiffany MaysTiffany Mays
Interim Program Director at Appleridge AcademyInterim Program Director at Appleridge Academy
Shatorra WatkinsShatorra Watkins
State Tested Nursing Assistant at Inn at AppleridgeState Tested Nursing Assistant at Inn at Appleridge
Samantha ArmourSamantha Armour
Senior Caregiver at Appleridge assisted livingSenior Caregiver at Appleridge assisted living
Tyrez WorrellTyrez Worrell
Delivery Driver at Expedited TransportDelivery Driver at Expedited Transport
Pamela WyattPamela Wyatt
Classroom Teacher at Turner USD 202Classroom Teacher at Turner USD 202