LaRechia Mims
Plano
Summary
Experienced medical administrative professional prepared to excel in this role. Proven track record in managing front office operations, scheduling, and patient interaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in electronic health records, appointment setting, and customer service. Friendly and organized, able to maintain calm and efficient environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Solution Agent
Aflac
02.2025 - Current
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
- Established and maintained strong relationships with clients, fostering trust and loyalty.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Front Desk Specialist
Rescue MD
12.2023 - 11.2024
- Managed patient check-in and check-out processes, ensuring efficient service delivery.
- Coordinated appointment scheduling and confirmed patient visits to optimize workflow.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Collected copay payments, processed transactions and updated relevant records.
- Assisted in billing and insurance verification for patient accounts.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
Front Desk Specialist
Edge Physical Therapy
12.2022 - 12.2023
- Managed patient check-in and check-out processes, ensuring efficient service delivery.
- Coordinated appointment scheduling and confirmed patient visits to optimize workflow.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Collected copay payments, processed transactions and updated relevant records.
- Assisted in billing and insurance verification for patient accounts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receptionist File Clerk
Object Win Children’s Health System
08.2022 - 11.2022
- Files reports, records, etc per the request of staff, according to established guidelines and timeframes. Adds new material to file records, and creates new records as necessary. Sort or classify information according to guidelines such as content, purpose, user criteria or chronological, alphabetical, or numerical order
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Developed and maintained organized filing systems for patient records, improving retrieval efficiency.
- Assisted in training new reception staff on office protocols and software systems for optimal performance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Specialist Clerk
North Texas Heart Center
06.2019 - 05.2022
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient registrations and maintained accurate electronic health records for compliance and efficiency.
- Facilitated communication between patients, providers, and insurance companies for seamless care coordination.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Front Desk Clerk
Medical City Dallas Fetal Care Center
08.2017 - 06.2018
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed patient check-in and appointment scheduling efficiently.
- Maintained accurate patient records using electronic health systems.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Handled billing inquiries and processed payments with precision.
Patient Coordinator / Front Desk Clerk
Progressive Pain + Psychiatry
11.2015 - 07.2017
- Managed patient check-in and check-out processes, ensuring efficient service delivery.
- Coordinated appointment scheduling and confirmed patient visits to optimize workflow.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Collected copay payments, processed transactions and updated relevant records.
- Assisted in billing and insurance verification for patient accounts.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
Education
Associate Degree - Administrative/Legal Assistant
Executive Sectary School
05.2000
Diploma - undefined
Robert E. Lee High School
05.1997
Skills
- Office administration
- Insurance verification
- HIPAA compliance
- Patient scheduling
- EMR / EHR
- Basic life support for health care providers
- Medical terminology knowledge
- Phlebotomy
- CPR
Certification
- 46 WPM and 10 Key touch
- Microsoft Word 10 and Excel 10
- Microsoft Outlook 10, GroupWise E-mail, Lotus Notes, OneSource, La Medicaid website
- I synergy, Data Bill PatCom, Eclipsys, HealthLogic, Isuite, SSI, HDX, Medifax, Passport, Clinic Controller, Meditech
- Track-Quick, Passport, RPO, Kareo Simplify, Surgical Billing, HIPPA trained, Novice trained
- Surgical Scheduling, USA, Syngo, Footprint, Nextgen All-scripts Mac Practice MD; CPR certified
- SMS Document Imagining, GOLD, Antrim, IDX, CPSI, Document Imaging (imaging programs), Salcro
- GE Centricity Business v6.2, Epic, eCW, Athena
- Certification number – cert_npd52wfh
Timeline
Insurance Solution Agent
Aflac
02.2025 - Current
Front Desk Specialist
Rescue MD
12.2023 - 11.2024
Front Desk Specialist
Edge Physical Therapy
12.2022 - 12.2023
Receptionist File Clerk
Object Win Children’s Health System
08.2022 - 11.2022
Medical Specialist Clerk
North Texas Heart Center
06.2019 - 05.2022
Front Desk Clerk
Medical City Dallas Fetal Care Center
08.2017 - 06.2018
Patient Coordinator / Front Desk Clerk
Progressive Pain + Psychiatry
11.2015 - 07.2017
Diploma - undefined
Robert E. Lee High School
Associate Degree - Administrative/Legal Assistant
Executive Sectary School