Laree Knight
Chicago,IL
Summary
Authorized to work in the US for any employer Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in property management. Successful career history comprising more than 8 years.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Property Manager
Action Property Management
San Francisco, CA
01.2019 - 07.2023
- Represent Action Property Management and the association by greeting residents, guests and other visitors at the lobby in a welcoming and professional manner
- Answering lobby phone calls and / or addressing people who enter the lobby, politely answer questions, provide information, and assist in accordance with rules, regulations and policies
- Oversaw the work and activities of staff members such as maintenance personnel, cleaners and security personnel
- Conduct regular inspections of the property to identify any maintenance issues or potential safety hazards
- Coordinating appointments and meetings with vendors for property manager
- Order office supplies and materials for the Management Office
- Conduct Move-In and Move- Out inspections to document conditions of the unit after unit occupancy
- Assist real estate agents in the creation and distribution of marketing materials, such as flyers and online listings
- Oversaw 12 story, 49 Unit building
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Assistant Manager
Azari Property Management
San Francisco, CA
05.2015 - 11.2018
- Work effectively with store management and staff
- Supervise staff through assigning, direction, and following up on all activities
- Effectively communicate information both to and from store management and staff
- Assist customers with any and all questions, problems, concerns and complaints
- Handle all customer relation issues in accordance with company policy
- Maintain customer / patient confidentiality
- Execute displays, signs, and inventory of weekly, promotional, and seasonal merchandise.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Kept accurate records of all resident and tenant correspondence.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Front Desk Agent
W Hotel
Chicago, IL
03.2014 - 05.2015
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
DIPLOMA -
MORGAN PARK HIGH SCHOOL
Chicago, IL 09.1996 - 05.2000
Skills
Deduction Reasoning Ability, Analytical skillsInterpersonal Communication SkillsProblem-Solving SkillsASSA ABLOY AdministrationProject ManagementAdministrative ManagementTeam Leadership ExperienceButterflyMX Systems AdministrationMicrosoft WindowsAssistant Manager ExperienceTranscriptionProperty ManagementLinuxCustomer serviceTime managementAdministrative experienceOrganizational skillsCertifications and LicensesPresent
Telephone and email etiquette
Tenant issue resolution
Application process proficiency
Property tours and inspections
Database Management
Appointment Scheduling
Record Keeping
Showing and leasing of units
Staff Management
Property management
Administrative support
Automated telephone systems
Room assignments
Lobby auditing
Registration processing
Office management
Cash Handling
Clerical duties
Conflict and issue documentation
Problem-solving skills
Timeline
Assistant Property Manager
Action Property Management
01.2019 - 07.2023
Assistant Manager
Azari Property Management
05.2015 - 11.2018
Front Desk Agent
W Hotel
03.2014 - 05.2015
DIPLOMA -
MORGAN PARK HIGH SCHOOL
09.1996 - 05.2000