Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lareen Munroe

Fort Shaw,MT

Summary

Personable and dedicated customer service representative, with strong interpersonal skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Ready to contribute to a dynamic team and make a positive impact.

Overview

14
14
years of professional experience

Work History

Office Manager/ Sod Farm Assistant

Greenup Lawn & Sprinklers
Great Falls, MT
07.2020 - 04.2025
  • Established effective communication strategies to enhance interdepartmental collaboration.
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
  • Resolved customer inquiries promptly while nurturing positive client relationships.
  • Exercised sound judgment in managing confidential information and sensitive requests.
  • Administered payroll processes, ensuring accurate documentation of employee records.
  • Maintained composure in high-pressure situations, effectively diffusing conflicts.
  • Handled phone calls, responded to emails, routed mail, and coordinated courier services.
  • Scheduled orders and organized service work efficiently.

Night Auditor/Hotel Front Desk Clerk

MacCall Management/Crystal Inn & Suites
Great Falls , MT
05.2019 - 07.2020
  • Prepared detailed audit reports at end of each shift.
  • Responded to customer inquiries regarding hotel services and reservations.
  • Reviewed previous day's sales figures against current report prior to submission to management.
  • Processed payments from customers via cash or credit cards.
  • Managed incoming telephone calls related to billing inquiries or complaints.
  • Monitored hotel occupancy, rate availability, and special requests from guests.
  • Supported housekeeping with morning updates of guest needs that could impact their day, and sometimes laundry washing and folding when needed.
  • Conducted security checks throughout night to ensure safety of premises and belongings.

Head Start Family Advocate

Opportunities Incorporated
Great Falls, MT
09.2011 - 08.2018
  • Supervised volunteer personnel, delivering comprehensive training and mentorship.
  • Facilitated parental workshops to enhance children's academic success.
  • Developed individualized service plans outlining goals for each family's progress.
  • Conducted follow-up calls with families to monitor progress towards established goals.
  • Served as liaison among students, families, schools, and community services.
  • Collaborated with community resources to engage youth in pro-social activities.
  • Participated in ongoing training to maintain license and enhance mental health knowledge.
  • Assisted families in completing applications for Head Start enrollment and provided information about program eligibility criteria.
  • Developed individualized service plans for each family served that outlined goals and objectives for the family's progress toward self-sufficiency.
  • Conducted home visits with families to assess needs and develop action plans based on identified strengths and weaknesses.

Education

Some College (No Degree) - Nursing

Montana State University
Bozeman, MT

Skills

  • Front desk management
  • Office organization
  • Scheduling appointments
  • Customer service
  • Reporting and documenting
  • Multitasking capacity
  • Communication skills
  • Problem-solving

Timeline

Office Manager/ Sod Farm Assistant

Greenup Lawn & Sprinklers
07.2020 - 04.2025

Night Auditor/Hotel Front Desk Clerk

MacCall Management/Crystal Inn & Suites
05.2019 - 07.2020

Head Start Family Advocate

Opportunities Incorporated
09.2011 - 08.2018

Some College (No Degree) - Nursing

Montana State University

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