Lareesa Graham

• Managed paperwork, data entry, and work orders
• Handled calls related to rent, leases, and availability, utilizing Customer Communication skills
• Showcased and explained available floor plans to potential clients, demonstrating Product Knowledge
• Assumed the role of temporary Property Manager at Downtown 360 Apartments, performing all PM duties
• Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
• Greeted potential tenants and provided information about the property.
• Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.

*Some properties i've helped with include: Downtown 360(SLC), The Falls at Hunters Pointe(Sandy), Bri at Station Park(Farmington), Aldara Apartments(Saratoga Springs), and The Overlook at Sunset Point.

*There's a few others but these were the bigger ones. I was floating so sometimes I was just a fill-in because someone was sick.

At Downtown 360 I was quickly put into a temp PM position due to the PM quiting and not staying his 2 weeks. During my time there, I learned patience, communication, commitment, how to work in a very stressful environment, and I learned how to handle unhappy residents and how to be a good leasing Agent+PM. I dealt with elevators breaking down, stairway issues, fob issues, resident/payment issues, death of a resident, and so much more. I had to leave the position due to a surgery.

• I underwent 3 surgeries last year as well as moved on military orders to Fort Knox, KY. During this time I didn't work as I was recovering almost all of 2023. This is the gap in my employment.

• BCT-made it through a few weeks before getting medically discharged

• Typed and distributed documents using Microsoft Office Suite
• Analyzed data to improve outcomes
• Managed cash drawer, minimizing transaction errors
• Managed calendars/schedules and made appointments

• Educated customers on products and resolved issues, demonstrating Product Knowledge and Problem-Solving skills
• Planned and implemented sales-driven customer service strategies, showcasing Customer Service and Sales Force expertise
• Handled calls for HSA, FSA, HRA, and other accounts, utilizing Customer Communication and Administrative Support skills
• Managed inbound and outbound calls, highlighting Outbound Calls and Customer Care abilities

• Transferred customers to their respective areas of interest, utilizing Customer Communication skills
• Provided information on various products, demonstrating Product Knowledge and Customer Service
• Managed inbound and outbound calls using a script, showcasing Outbound Calls and Problem-Solving abilities

• Greeted clients, Scheduling Appointments, and managed phone inquiries
• Handled cash transactions, maintained Record Management, and ensured a clean and organized front desk area
• Provided exceptional Customer Service by addressing client needs and coordinating with nail technicians
• Utilized Microsoft Office Suite and G Suite for administrative tasks
• Demonstrated Problem-Solving and Adaptability in a fast-paced environment

• Managed vehicle check-out by scanning barcodes and verifying customer IDs
• Collaborated with Avis customer service representatives to ensure excellent customer service
• Entered end-of-day data and reported discrepancies
• Patrolled premises and supervised the gate, providing directions and additional customer service as needed

• Company Overview: remote
• Assisted customers remotely, addressing inquiries and resolving issues related to dental software solutions, demonstrating Customer Service and Problem-Solving skills
• Provided product information, troubleshooting guidance, and order assistance via phone and email, showcasing Customer Communication and Product Knowledge
• Utilized CRM systems to log customer interactions, ensuring accurate and timely responses, highlighting Data Entry and Record Management skills
• Collaborated with the technical support team to escalate and resolve complex customer issues, emphasizing Team Collaboration and Problem-Solving
• Remote

• Managed customer transactions with accuracy and efficiency, utilizing POS systems
• Greeted Visitors and seated guests, ensuring a positive dining experience
• Balanced cash drawer, processed payments, and resolved customer inquiries, demonstrating strong Customer Service and Problem-Solving skills
• Maintained a clean and organized dining area, ensuring compliance with health and safety standards