Summary
Overview
Work History
Education
Skills
Timeline
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Larel Martin

Los Angeles,CA

Summary

Dedicated Rideshare Driver with over 5 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. Passionate acting professional with extensive experience in variety of roles and strong background in improvisation. Dedicated to bringing best performance to projects and willing to go extra mile to deliver high-quality performances. Loves challenge of creating believable characters. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Uber Partner

Uber
03.2018 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Provided over 12,000 ride and deliveries in 5 years as partner
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed company guidelines and policies when interacting with passengers.
  • Responded to passenger concerns and complaints politely and professionally.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Helped passengers with luggage, collected fares and politely answered questions.

Actor

Central Casting - Los Angeles
10.2016 - Current
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Worked collaboratively with other actors to perform scenes and convey stories.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Worked on over 20 major productions including film, television and commercials.
  • Made necessary adjustments to acting, following guidance and requests from directors
  • Kept in good physical shape to increase fitness and movability on set
  • Traveled to set locations to complete onsite filming
  • Maintained professional attitude and demeanor at all times

Support Manager

Walmart
10.2010 - 12.2018
  • Coached employees through day-to-day work and complex problems.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Awarded 3 achievement accolades
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

No Degree - Science Education

Youngstown State University
Youngstown, OH

High School Diploma -

Shaw High School
East Cleveland, Ohio
05.2009

Skills

  • Productivity Performance
  • Order Management
  • Customer Service
  • Safety
  • Problem solving
  • Leadership

Timeline

Uber Partner

Uber
03.2018 - Current

Actor

Central Casting - Los Angeles
10.2016 - Current

Support Manager

Walmart
10.2010 - 12.2018

No Degree - Science Education

Youngstown State University

High School Diploma -

Shaw High School

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Larel Martin