Larell Jones
Whitsett,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Customer Service/Certified Forklift Operator
Lenovo
08.2024 - Current
- Communicated with floor managers to determine merchandise placement.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded trucks and rail cars and moved materials to staging area.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
Lead Forklift Operator
NFI Industries
08.2018 - 08.2024
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Transported goods between warehouse locations according to shipment and storage needs.
- Communicated with floor managers to determine merchandise placement.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Shipping and Receiving Lead
Food Lion Distribution Center
01.2015 - 01.2018
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Shipping/Customer Service Officer
Marsh Furniture
12.2013 - 11.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
Education
High School Diploma -
Albemarle High School
Albemarle, NCBusiness Administration And Management
East Mississippi Community College
Scooba, MSSkills
- Data Collection and Entry
- Paperwork Processing
- Researching
- Critical Thinking
- Oral Communication
- Collaboration
- Complaint Handling
Timeline
Customer Service/Certified Forklift Operator
Lenovo
08.2024 - Current
Lead Forklift Operator
NFI Industries
08.2018 - 08.2024
Shipping and Receiving Lead
Food Lion Distribution Center
01.2015 - 01.2018
Shipping/Customer Service Officer
Marsh Furniture
12.2013 - 11.2015
High School Diploma -
Albemarle High School
Business Administration And Management
East Mississippi Community College
Similar Profiles
James HustonJames Huston
Premier Support Technical Team Lead at LenovoPremier Support Technical Team Lead at Lenovo
Caroline Stephen MurielCaroline Stephen Muriel
Senior Inside Sales (New Zealand) at LenovoSenior Inside Sales (New Zealand) at Lenovo
Gervasio Barraco MármolGervasio Barraco Mármol
Developer - Consultant at LENOVODeveloper - Consultant at LENOVO
Mahesh PrasadMahesh Prasad
National BDM Next Wave CSP at LENOVONational BDM Next Wave CSP at LENOVO
Drea BettsDrea Betts
College Athlete at Bluefield State Women's BasketballCollege Athlete at Bluefield State Women's Basketball