LAREN OLSEN
Las Vegas,NV
Summary
I am an organized and adaptable employee seeking full-time work in a new and interesting career. I aspire for a position as an assistant or supervisory role utilizing my organizational and communication skills to help a company grow, meanwhile maintaining quality work-life balance.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Hilton Grand Vacations
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and travel plans.
- Reserved and secure travel dates and travel plans for marketing packages
Physicians Liaison
Desert Mountain ACO
10.2022 - Current
- Ensured healthcare providers met specific documentation requirements essential in proper recordkeeping and claim reimbursement.
- Reviewed member medical records for providers to verify diagnosis and procedural data.
- Utilized correct coding for insurance policies and state law requirements.
- Consulted with physicians to ensure optimal reimbursements.
- Developed and maintained standard auditing policies and procedures.
- Compiled, classified and coded high volumes of patient data each day.
- Maintained records, privacy & accuracy of patient charts for multiple practices, provided solutions to providers for better office efficiency.
- Helped office personnel with errands, paperwork and data entry.
- Scheduled patient appointments in EMR system.
Dental Assistant
Steven Garhardt, DDS, Cosmetic Dentistry
02.2020 - 10.2022
- Supported dentists and hygienists with expert chair-side clinical assistance.
- Kept records updated and accurate with patient personal, insurance and dental history information.
- Set up instruments, materials and equipment necessary for each procedure.
- Maintained accurate inventory of supplies and materials, reporting low stock to relevant persons.
- Prepared stations for routine check-ups and specialized procedures.
Server
California Pizza Kitchen
08.2018 - 02.2020
- Demonstrated hospitality and customer service while greeting tables.
- Communicated professionally with customers, colleagues and supervisors.
- Trained new servers in company policies, guest service standards and best practices.
- Listened to guest needs and responded promptly for personalized service.
- Delivered food and beverages promptly to customers.
- Explained dishes in detail, covering ingredients, flavors and cooking methods.
- Followed safety, sanitization and food handling guidelines.
Dental Assistant
Dr. Amy Gearin, DDS- General Dentistry
02.2017 - 08.2018
- Back Office Dental Assistant
Back
Stay at home Mom
12.2014 - 02.2017
- Ran smooth households handling shopping, schedules and upkeep requirements.
- Played with children, organizing fun age-appropriate activities.
- Established and enforced rules of behavior.
- Maintained helpful routines for bedtime and mealtimes.
Dental Insurance Coordinator/ Front Desk
Dr. Tyler Christensen, DDS – General Dentistry
12.2010 - 12.2014
- Managed schedules with daily bookings, availability determinations and rescheduling.
- Collected patient copays and balances.
- Scheduled patient appointments in EMR system.
- Updated patient medical records & charts
- Maintained privacy and confidentiality of patients in compliance with policies and regulations.
- Received, answered and responded to telephone calls.
- Corresponded with insurance companies to process claims of patients.
- Facilitated timely verification of insurance benefits and financial clearance.
- Calculated patient financial responsibility and generated statements.
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
Education
Dental Assisting Program -
College of Southern Nevada
05.2010
Associates of General Studies, AGS Degree - General Studies
San Diego Mesa College
San Diego, CA12.2008
High School - General Studies
Windsor High School
Windsor, CA06.2004
Skills
- Strong organizational skills
- Effective, receptive & productive communication skills
- Media Communications
- Positive relationship building
- Coordination & management of events, scheduling and travel
- Customer Service
- Client Relations & advocacy
- Guest Engagement
- Ability To Effectively Communicate
ADDITIONAL INFORMATION
- CPR Certified
- Certificate of Completion in Radiographs
Timeline
Customer Care Representative
Hilton Grand Vacations
01.2024 - Current
Physicians Liaison
Desert Mountain ACO
10.2022 - Current
Dental Assistant
Steven Garhardt, DDS, Cosmetic Dentistry
02.2020 - 10.2022
Server
California Pizza Kitchen
08.2018 - 02.2020
Dental Assistant
Dr. Amy Gearin, DDS- General Dentistry
02.2017 - 08.2018
Back
Stay at home Mom
12.2014 - 02.2017
Dental Insurance Coordinator/ Front Desk
Dr. Tyler Christensen, DDS – General Dentistry
12.2010 - 12.2014
Associates of General Studies, AGS Degree - General Studies
San Diego Mesa College
High School - General Studies
Windsor High School
Dental Assisting Program -
College of Southern Nevada
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