LaRen Rowland
Ducanville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
IT SUPPORT SPECIALIST
Commonwealth of Pennsylvania
01.2023 - 09.2024
- Provides troubleshooting of hardware and software issues, resolving problems quickly and efficiently
- Developed extensive knowledge of operating systems, networks, and applications to resolve user inquiries in a timely manner
- Interpreted and communicated customer issues through tracking system
- Proficient in Windows OS, Active Directory and Microsoft InTune
- Assists with setting up new user accounts, permissions, and passwords
- Provided guidance in setting up secure wireless connections for home networks
- Focused on learning new skills and staying updated with industry changes
- Monitored help desk requests through ticketing system.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Created help desk tickets, troubleshot and resolved desktop issues.
PURCHASING ANALYST
Harrisburg Housing Authority
10.2017 - 01.2023
- Checked monthly reports and analyzed billing data to identify trends and discrepancies
- Completed and handled the purchase requisition process
- Assist with the processing of invoices so that they may be processed and paid promptly
- Generate company Purchase Orders (POs) and manage each through purchase approval process
- Identify opportunities for process improvement in procurement and billing
- Track, report, and coordinate receipt of purchased goods
- Work with vendors to automate reporting, alerts, reconciliation, and billing
- Maintained accurate and complete billing system and process
- Reviewed and posted daily payments
- Resolved customer inquiries regarding billing, charges, and payments
- Kept records of invoices and support documents
- Accessed computerized financial information to answer general questions and give details on specific accounts
- Monitored accounts to ensure that payments were up to date
- Prepared purchase orders and sent copies to suppliers.
PAYROLL/ ACCOUNTING ASSISTANT
Harrisburg Housing Authority
10.2017 - 01.2023
- Resolved complex discrepancies to maintain accuracy
- Worked with accounting department to prepare manual paychecks for employees
- Answered employee questions related to payroll to quickly resolve issues
- Used payroll software to input payroll data and prepare checks
- Protected payroll operations by keeping employee and financial information confidential
- Compiled employee time, production, and payroll data from time sheets and other records
- Kept track of leave time, such as vacation, personal, and sick leave, for employees.
TECHNICAL SUPPORT
Harrisburg Housing Authority
10.2017 - 01.2023
- Provided basic technical support over the phone and in-person to resolve issues
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly
- Provided technical support to customers in need
- Escalated unresolved tickets up to the next level of technical support
- Handled customer complaints and escalated issues according to procedures.
Education
COMPUTER INFORMATION SYSTEMS -
Lincoln University
Lincoln University CityAssociate Of Business Administration - Finance
Harrisburg Area Community College
Harrisburg, PASkills
- IT Fundamentals
- Information Security
- Desktop Support
- Technical Issues Analysis
- Research
- Accounts Receivable
- Accounts Payable
- Python
- Analytics
- Remedy Ticketing System
- Application Installation
- Application Support
- Microsoft Excel
- Microsoft Azure
- Microsoft Active Directory
- Government
- Time Management
- Critical Thinking Skills
- Technical writing skills
Additional Information
Professional Qualifications
-Accomplished and experienced in strong effective methods of complex problem solving which resulted in a more organized and manageable task.
-Excellent application of time management and assigned tasked deadlines.
-Accurately recorded, remembered, and verbally communicated detailed information.
-Demonstrated hard work, and dependable work ethics.
-Independent worker, and highly adaptable to new opportunities and challenges.
-Provided highly effective customer service and employee relations with a positive attitude.
-Produced quality accurate work under extreme time pressure and on a consistent basis.
Timeline
IT SUPPORT SPECIALIST
Commonwealth of Pennsylvania
01.2023 - 09.2024
PURCHASING ANALYST
Harrisburg Housing Authority
10.2017 - 01.2023
PAYROLL/ ACCOUNTING ASSISTANT
Harrisburg Housing Authority
10.2017 - 01.2023
TECHNICAL SUPPORT
Harrisburg Housing Authority
10.2017 - 01.2023
COMPUTER INFORMATION SYSTEMS -
Lincoln University
Associate Of Business Administration - Finance
Harrisburg Area Community College
Similar Profiles
ERIN PETROVICHERIN PETROVICH
Vocational Rehabilitation Counselor at Commonwealth of PennsylvaniaVocational Rehabilitation Counselor at Commonwealth of Pennsylvania
Swetha KanakavalliSwetha Kanakavalli
.NET Developer at Commonwealth of Pennsylvania.NET Developer at Commonwealth of Pennsylvania
Dare MortDare Mort
Income Maintenance Caseworker at Commonwealth Of PennsylvaniaIncome Maintenance Caseworker at Commonwealth Of Pennsylvania
Leon WilderLeon Wilder
Food Handler at Commonwealth of PennsylvaniaFood Handler at Commonwealth of Pennsylvania
Preethi JambulingamPreethi Jambulingam
Bookkeeper at Comprehensive Paperless Bookkeeping ServicesBookkeeper at Comprehensive Paperless Bookkeeping Services