Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

LARENILEE E.F. REYNOLDS

GREENSBORO,NC

Summary

Detail-oriented mental health professional with 6 years experience in case management, healthcare coordination, community organizations, connecting clients to resources and processing referrals, and managing operational systems. Skilled in communications, data tracking, and systems-based reporting. Skilled in guiding clients through complex health and social service systems to improve care outcomes and quality of life. Proven ability to engage diverse populations, monitor service utilization, and support interdisciplinary collaboration. Experienced in maintaining compliance with federal and state regulations, managing sensitive data and regular reporting, and adapting to evolving priorities. Strong communicator with a proactive, client-centered approach and a commitment to promoting effective, efficient care. Proven ability to streamline processes, manage sensitive data, and independently navigate fast-paced environments. Passionate to support clients with empathy. Strong decision-making and problem-solving skills. Bilingual in English and Spanish.

Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Community Care Lead(Customer Service) & Campus Leader

The Melanin Village (TMV)
04.2024 - 05.2025
  • Community Care (35%)
  • Serve as the go-to resource for families, answering questions and resolving concerns promptly and effectively.
  • Maintain a comprehensive understanding of all TMV programs and their operational details.
  • Ensure social media interactions reflect TMV's brand voice and values. Act as a liaison between families and internal teams to address needs and resolve conflicts.
  • Resource community members and resolving their issues.
  • Respond to emails, social media comments, and inquiries with empathy and professionalism.
  • Manage billing and account-related issues to ensure a seamless member experience.
  • Operations Support (35%)
  • Streamline communication channels by managing consolidated inboxes and ensuring efficient inbox monitoring.
  • Regularly check and respond to messages via the Just Call app and primary email accounts.
  • Coordinate program communications across all TMV programs (MVP, AZ, NJ, and online programs), including sending weekly updates and managing participant information.
  • Provide operational support for field trips, events, and activities across all TMV regions.
  • Organize enrollment forms, application reviews, and other operational documents for timely distribution and access across all programs.
  • Serve as point of contact for program-specific inquiries and coordinate with program leads as needed.
  • Manage data entry and information updates in systems like Alma for all TMV programs.
  • Create and maintain Standard Operating Procedures (SOPs) and process documentation using tools like Loom and ClickUp.
  • Communications (20%)
  • Oversee the preparation, review, and distribution of all TMV communications.
  • Upload and deliver timely updates and announcements to families via newsletters, social media, and other platforms.
  • Ensure all communications maintain a high standard of quality and alignment with TMV's mission and voice.
  • Create informational materials such as one-pagers and event ticket pages.
  • Organizational Collaboration (10%)
  • Participate in team meetings and strategic planning sessions as needed.
  • Support other team members and programs during peak periods or special events.
  • Contribute to organizational culture and community-building initiatives.
  • Take on additional responsibilities as they emerge in our growing organization.
  • Melanin Village Prep, Campus Leader- Greensboro, NC 04/2024-05/2025

Dependency Case Manager (Child Welfare)

ChildNet Inc.
08.2020 - 02.2022
  • Safe placement of children in the welfare system to include, home visits, assessments of caregivers and environment
  • Creating and working with caregivers & children for permanency
  • Evaluating and accessing needs for medical, dental, educational, and mental health and referrals for services when needed
  • Preparing detailed reports on the case to provide to the Judge, testifying on behalf of the children and their caregivers
  • Daily preparation of case files both electronically and physical to maintain up to date records
  • Documentation of all contacts made, meetings participated in and visitations completed
  • Ensuring all client relations concerns are responded to in a timely and thorough manner
  • Developing professional relationships with clients and stakeholders
  • Employee of The Month 05/2021
  • Child Welfare Case Management (CWCM) Certified 10/22/2021

BSW Intern

South Grade Elementary School
01.2020 - 05.2020
  • Observe and assist professional social workers
  • Learn to apply academic training to the real world
  • Observe trained professionals and practice skills
  • Assess client needs and help them obtain needed resources
  • Work in group settings with students in identified skills and help the LCSW find resources for families
  • Implement legal legislations, such as the McKinney Vento Homeless Assistance Act

Activity Assistant

Louis and Anne Green Memory and Wellness Center
01.2019 - 05.2020
  • Lead and assist activities in the Day Center for the elder participants with Alzheimer’s disease
  • Clean and disinfect tables in preparation for meals and post-meals
  • Serve the participants’ meals
  • Prepare food and beverages for lunch time
  • Escort participants to restrooms and other locations throughout the Day Center
  • Fill in as the Lobby receptionist whenever needed

Retail Sales Associate

T.J. Maxx
09.2017 - 06.2019
  • Respond to customer questions and requests in a prompt, efficient, and sincere manner
  • Stock and replenish merchandise according to store merchandising layouts
  • Complete all daily tasks and special assignments with an efficient and quality-driven approach
  • Manage all cleaning, stocking and organizing tasks in assigned sales area

Education

Certified Parenting Coach -

The Jai Institute for Parenting
06.2022

Bachelor of Social Work - undefined

Florida Atlantic University
Boca Raton, FL
05.2020

Associate of Arts - Social Work

Indian River State College
Ft. Pierce, FL
05.2018

Skills

  • Experience in community and case management, customer service, and administrative support
  • Excellent written and verbal communication skills
  • Conflict management, interpersonal skills
  • Experience with Microsoft Office and Excel
  • Exceptional organizational skills and attention to detail
  • Ability to handle multiple responsibilities in a fast-paced environment
  • Proficiency in tools like ClickUp, Just Call, Airtable, Jotform, Ontraport, and AI-powered documentation platforms (eg, ChatGPT)
  • Empathy, patience, and a passion for serving diverse communities
  • Adaptability in evolving work environments
  • Demonstrate a team-oriented approach, critical thinking, active listening, and advocacy
  • Skilled problem-solver, an empathetic listener, and a strategic thinker
  • Adaptable to changing priorities and a resourceful learner
  • Multiple email management and email marketing
  • Social media management
  • Monthly newsletters
  • Relationship building
  • Conflict resolution
  • Strategic planning

Certification

  • Certified Parenting Coach , The Jai Institue of Parenting - 7 months

LANGUAGES

Bilingual- Native and fluent in Spanish.

Timeline

Community Care Lead(Customer Service) & Campus Leader

The Melanin Village (TMV)
04.2024 - 05.2025

Dependency Case Manager (Child Welfare)

ChildNet Inc.
08.2020 - 02.2022

BSW Intern

South Grade Elementary School
01.2020 - 05.2020

Activity Assistant

Louis and Anne Green Memory and Wellness Center
01.2019 - 05.2020

Retail Sales Associate

T.J. Maxx
09.2017 - 06.2019

Bachelor of Social Work - undefined

Florida Atlantic University

Associate of Arts - Social Work

Indian River State College

Certified Parenting Coach -

The Jai Institute for Parenting

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