Medical Office Assistant
Southeast Ga. Health Systems
Brunswick, GA
04/25/06 - Current
- Scheduled appointments for patients via phone and in person.
- Processed laboratory results for physician review promptly.
- Handled sensitive information with confidentiality and discretion.
- . Provided general clerical support including data entry.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Submitted diagnosis and procedure codes for insurance companies.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Prepared patient charts prior to each appointment.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Greeted patients and visitors in a professional and friendly manner.
- Provided guidance to patients regarding their care plan or treatment options.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Managed medical records using an electronic health record system.
- Collected payments from patients for services rendered.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
- . Conducted appointment reminder calls to reduce no-shows.
- Scheduled and confirmed patient appointments and consultations.
