Laresa Allen
Aurora,CO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
Work History
Store Manager
Ross Dress For Less
08.2017 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Monitored daily cash discrepancies, inventory shrinkage.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term issues.
Special Services Associate
Home Depot
06.2016 - 09.2017
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous support
- Operated cash register and assisted co-workers with complex transactions such as Special orders to customer specs.
- Coordinated with various departments to ensure seamless delivery of special services to clients.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Product Service Associate
Lowes Home Improvement
05.2011 - 10.2014
- Delivered exceptional service by promptly addressing customer inquiries and resolving issues.
- Participated in regular training sessions to enhance product knowledge and improve overall job performance.
- Assisted customers with product selection based on their needs, preferences, and budget constraints.
- Performed resets according to planograms and per established schedule.
- Enhanced customer satisfaction by providing timely and accurate product information and assistance.
- Handled high volumes of customer interactions daily, maintaining excellent service standards under pressure.
- Organized materials and provided information to sales associates.
- Managed and monitored store displays for optimal product visibility, driving higher sales figures.
- Updated store signage and displays to reflect latest promotions.
- Identified and processed damaged products according to procedures.
- Liaised between various departments within the organization for efficient communication flow regarding inventory levels or other operational matters affecting Product Service Associates.
- Developed strong relationships with clients through personalized service, encouraging repeat business and referrals.
- Offered exceptional service and support to store guests.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Assisted customers with product selection based on individual needs and preferences.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Developed creative displays and signage to draw customers to products.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
Parts Sales Manager
AutoZone
08.2004 - 09.2009
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed daily operations, including scheduling, stocking, receiving, merchandising and reporting activities related to parts
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Ordered parts for customers and repair shops
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Processed and reshelved return orders, checking for discrepancies, potential usage and defects
- Provided timely, insightful and accurate reports to upper management.
- Created employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
1 Year - General Studies
Aurora Community College
Aurora, COSkills
- Customer Service/ Relations
- Problem-Solving
- Multitasking and Organization
- Store Operations Management
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Store Merchandising
- Cash Management
- Recruitment, hiring , training & development
- POS Systems
- Goals and performance
- Team Building and Leadershipszs xc xz
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Staff Supervision
- Employee Scheduling
- Work Planning and Prioritization
- Documentation And Reporting
- Payroll Management
- Bank deposit procedures
- Loss Prevention Procedures
- Performance Reviews
- Leading Staff Meetings
- Employee Terminations
- Schedule Management
Timeline
Store Manager
Ross Dress For Less
08.2017 - 05.2024
Special Services Associate
Home Depot
06.2016 - 09.2017
Product Service Associate
Lowes Home Improvement
05.2011 - 10.2014
Parts Sales Manager
AutoZone
08.2004 - 09.2009
1 Year - General Studies
Aurora Community College