LaResha McDermott
Rocklin,CA
Summary
Successfully manages high volumes of documentation in fast-paced environments with a high level of Administrative support, demanding productivity, fundings, client satisfaction targets. Familiar with verifying tax, credit, employment, past loans, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
LOAN OFFICER ASSISTANT
GUILD MORTGAGE
09.2020 - 09.2021
- Provides administrative support managing various client databases
- Provide clients with online pre-qualification links on behalf of the originator
- Pull and prep web applications and other administrative based duties, including updating credit reports and AUS findings for licensed teammates
- Set and confirm calendar appointments and manage multiple calendars
- Provide marketing support by coordinate, creating, obtaining compliance approval, tracking and distributing advertisement materials as needed
- Liaison between clients and agents, title companies, and loan officers
- Organized, filed and maintain client, department and regulatory records.
ASST. PROPERTY MANAGER
I. HOMES
02.2019 - 09.2020
- Communicate with new or potential renters of status of homes
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action
- Explained policies and procedures to residents and enforced rules
- Managed multiple phone lines and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Managed and organized records of correspondence with residents and future residence
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Maintained in-depth knowledge of competition through consistent evaluation of market.
- Followed up on delinquent tenants and coordinated collection procedures.
TRANSACTION COORDINATOR
GUILD MORTGAGE
06.2016 - 01.2019
- Set and confirm appointments for the originator and manage calendar
- Prepare and send thank you cards to referral sources and new clients
- Act as a point of contact for the customer and referral source, keeping them informed throughout the process, subject to the limitations as set forth in Guilds SAFE Act and Consumer Privacy/Safeguarding in Information policies
- Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth
- Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
LOAN DOCUMENT SPECIALIST
WELLS FARGO
01.2015 - 06.2016
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times
- Created and completed loan submission packages
- Managed conditions sent from underwriting departments
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders
- Evaluated financial statements and contacted institutions and customers to clarify details
- Completed closing process by collaborating with attorneys, title companies and government clerks
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Elevated accuracy rates within the department through consistent attention to detail when reviewing critical financial documents.
PERSONAL BANKER
WELLS FARGO
10.2013 - 01.2015
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Collect and record customer deposits and fees, and issue receipts using computers
- Investigate and correct errors upon customers' request, according to customer and bank records
- Execute wire transfers of funds
- Perform foreign currency transactions such as ordering different currency monies for travelers
- Expanded customer relationships by maintaining regular follow-up processes and rapport
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services
- Created strategic financial solutions to suit individualized client needs
- Met with clients to facilitate budget management and financial guidance.
Education
Cosmetology
Hoss Lee Academy
Roseville, CA12.2021
Skills
- STRONG ORGANIZATIONAL ABILITY TO KEEP OFFICE AND WORKSPACE IN ORDER BY USING COMMUNICATION, CALENDAR MANAGEMENT, TIME MANAGEMENT
- ADDITIONAL SKILLS, EXPENSE REPORTS, CUSTOMER SERVICE, CONFLICT RESOLUTION, CRITICAL THINKING, MULTI-TASKING, WORK ETHIC, POSITIVE ATTITUDE, DECISION MAKING, COMPUTER SKILLS
- File Management
- Loan Processing
- Documentation Review
- Credit
Timeline
LOAN OFFICER ASSISTANT
GUILD MORTGAGE
09.2020 - 09.2021
ASST. PROPERTY MANAGER
I. HOMES
02.2019 - 09.2020
TRANSACTION COORDINATOR
GUILD MORTGAGE
06.2016 - 01.2019
LOAN DOCUMENT SPECIALIST
WELLS FARGO
01.2015 - 06.2016
PERSONAL BANKER
WELLS FARGO
10.2013 - 01.2015
Cosmetology
Hoss Lee Academy
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