Lareshia Haynes
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart Call Center
06.2021 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Pharmacy Technician
Walgreen's Pharmacy
07.2018 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Claims Specialist
State Farm
03.2018 - 11.2020
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
Chat Support Representative
Sticker Mule
10.2014 - 04.2018
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Handled inbound customer chat conversations from various websites.
- Assisted customers with order placement, product returns and order tracking.
- Researched customer inquiries to provide accurate and up-to-date information.
IT Support Specialist
Diverge
05.2011 - 09.2015
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Updated software to safeguard against security flaws.
Education
Associate of Science -
Remington College
Memphis, TN10.2014
Associate of Applied Science - Nursing
Southwest Tennessee Community College
Memphis, TN05.2012
Timeline
Customer Service Representative
Walmart Call Center
06.2021 - 10.2023
Pharmacy Technician
Walgreen's Pharmacy
07.2018 - 06.2021
Claims Specialist
State Farm
03.2018 - 11.2020
Chat Support Representative
Sticker Mule
10.2014 - 04.2018
IT Support Specialist
Diverge
05.2011 - 09.2015
Associate of Science -
Remington College
Associate of Applied Science - Nursing
Southwest Tennessee Community College
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