Summary
Overview
Work History
Education
Skills
Timeline
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LARHONDA DAVIS

North Richland Hills,TX

Summary

Human Resource Professional with over 15 years of experience in the areas of Recruiting Per Diem and Benefits Specialist, Retention, Employee Relations, Training and Development, payroll, and Union benefits administration, Experienced in recruiting professionals in the areas of Marketing, Engineering, Information Technology, Accounting, Aerospace, and Finance for a Fortune 500 Company. Source candidates using both traditional and non-traditional sources including job boards, postings, social media, database mining, career fairs, referrals, and networking events. Recommend pre-screened candidates to the hiring manager. Drives brand awareness and the candidate value proposition for Aeronautics Company. Skillful recruiter with in-depth knowledge of the recruitment process and talent recognition. Possess outstanding telephone presence and superior internet sourcing skills. General knowledge of human resources, policies/procedures. Knowledge of federal and employment/labor laws (ADA, FMLA, FLSA, FSA, HSA, Commuter or other tax-advantaged benefits, payroll, etc.). Proficient in Human Resource Information Systems such as Taleo, LM Careers Kronos, I-9 Express, CRM, Payl city, Workday, Service Now, Salesforce, SharePoint, ADP, and Microsoft Office Suite Service NOW and Budget in Logistics. LTD/IDI Insurance Claims Experience. Highly motivated with the desire to learn and excel in a new and challenging industry Supply Item Management experience or Supply Chain Management Experience and Recruiter. Nominated for the Quality Leadership Award at Outreach 2015 Human Resources Recruiter with 15 years of experience leading cultural change through staffing and business unit realignment. Collaborative and proactive advisor to senior leaders. Highly-skilled in communications, mentoring, vetting potential employees and building teams with diverse skill sets. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans, and advertising strategies. Human Resources Recruiter with 15 years of experience leading cultural change through staffing and business unit realignment. Collaborative and proactive advisor to senior leaders. Highly skilled in communications, mentoring, vetting potential employees, and building teams with diverse skill sets. Results-driven Recruiting Coordinator skilled at building rapport and obtaining information with practiced ease. Fully proficient in leading-edge social media platforms. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Personable [Job Title] with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

35
35
years of professional experience

Work History

Compliance Specialist

Wolters Kluwer/Outreach
North Richland Hills
10.2021 - 05.2024
  • Work with various departmental leadership to determine present and upcoming job vacancies, and identify those with the highest priority to fill
  • Collaborate with multiple recruitment professionals to ensure have the most up-to-date and accurate information regarding present needs and vacancies
  • Coordinate hiring processes with applicant tracking system
  • Administer onboarding and retention policies in internship program
  • Scheduling and conducting interviews and overseeing hiring paperwork.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Implemented sourcing strategies to discover top talent in competitive markets.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
  • Maintained compliance with federal and state employment laws during entire recruitment process.
  • Improved employee retention rates through thorough candidate screening and interview techniques.
  • Developed and implemented training programs for employees on new or revised laws, regulations, and company policies.
  • Prepared monthly reports on progress made towards meeting organizational goals around compliance matters.
  • Maintained accurate records of all activities related to compliance monitoring.
  • Investigated complaints related to the violation of standards or regulations.
  • Conducted periodic internal audits to ensure compliance with applicable regulations.
  • Assisted in developing strategies for improving overall compliance performance.
  • Performed risk assessments to identify areas of non-compliance and potential risks.
  • Responded promptly to inquiries from government agencies regarding regulatory issues.
  • Provided guidance to staff on regulatory requirements, policies, and procedures.
  • Identified gaps in current control frameworks which may lead to non-compliance issues.
  • Responded promptly to inquiries from governmental agencies regarding compliance matters.
  • Reviewed and updated existing compliance policies and procedures.
  • Coordinated with various departments within the organization to ensure adherence to established standards.
  • Participated in meetings between senior leadership teams to discuss any potential violations or concerns about regulatory issues.
  • Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
  • Drafted reports outlining findings from compliance audits and investigations.
  • Interpreted legal documents such as contracts, leases, operating agreements.
  • Monitored changes in relevant legislation and advised management of necessary actions.
  • Ensured that all departmental processes comply with applicable laws and regulations.
  • Identified key issues regarding workflow processes by assisting professionals with quality reviews.
  • Discovered flaws in client safety program and provided immediate remediation to keep operations in compliance with federal regulations.
  • Kept up-to-date with loan product knowledge, internal policies, procedures, and regulations.
  • Provided support to department by assisting with special assignments and projects.
  • Determined acceptance or ineligibility on loans by reviewing and identifying discrepancies, deficiencies and misinformation.
  • Mitigated risk by coordinating plans and specifications to maintain safety and compliance.
  • Collaborated with professionals to create analysis techniques, improving overall efficiency.
  • Improved compliance with government accounting systems and control requirements to maintain eligibility for government contracting.
  • Advised staff and customers through audits and remedy compliance issues.
  • Checked adherence to federal and state regulatory requirements by performing quality control reviews of loan packages.
  • Delivered timely closings by efficiently tracking customers' loan statuses and facilitating subsequent steps.
  • Performed regular compliance audits and presented findings to management.
  • Completed in-depth reviews of audit reports, client actions and monitoring activities.
  • Collaborated with legal and operational teams to address compliance issues and implement corrective actions.
  • Advised on the compliance implications of new business initiatives and product launches.
  • Facilitated the investigation of compliance breaches and the implementation of disciplinary measures.
  • Ensured effective communication of compliance policies and procedures throughout the organization.

Human Resource Specialist/Benefit Specialist

Outreach
Fort Worth, Texas
07.2011 - 11.2021
  • Responsible for development and execution of staffing and recruitment plans for assigned client organization(s)
  • Managing pipeline of applicants through ATS, Per Diem Recruiting
  • LTD Claim Consultant evaluates long-term disability insurance claims in accordance with plan provisions and within prescribed time service standards
  • In this role, LTD Claims Consultant is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well and effective inventory management skills
  • Recommend pre-screened candidates to hiring managers
  • Responsible for administering skill assessments and evaluations for candidates
  • Act as a trusted advisor to hiring managers on job descriptions, requirements, and candidate profile/fit
  • Partnering with hiring managers to develop and execute closing strategies for highly qualified candidates
  • Conducts effective sourcing of diverse, qualified candidates for management, experienced professional, non-exempt, and/or hourly/union-represented positions
  • Prepares diverse slates by sourcing and recruiting nationwide using applicable tools (e.g., Smash Fly, attending recruitment events, etc.)
  • Negotiates offers with selected candidates, and provides insight into benefits, career paths/opportunities, and other competitive features that differentiate our company
  • Provides consultation and guidance to hiring leaders, Human Resources, candidates, and employees on talent acquisition practices, processes, timelines, and outcomes
  • Work directly with Payroll Administrators to identify/resolve all issues related to the fulfillment process
  • High volume of Recruiting
  • Maintains required written records, files, and documentation
  • Knowledge of FSA, HSA, Commuter or other tax-advantaged benefits, payroll, GL, and accounting preferred
  • Maintains call/case log information through various Workday, Salesforce, CRM, and Service Now systems and utilizes other databases and resources as needed
  • Serve as the first point of contact for clients regarding day-to-day COBRA, Direct Bill, FSA, and Commuter Benefit inquiries
  • Consulting with clients on a variety of data integrity issues and leading business practices utilizing Workday
  • Source candidates using both traditional and non-traditional sources including job boards, postings, social media, database mining, career fairs, referrals, and networking events
  • Recommend pre-screened candidates to hiring manager
  • Responsible for administering skill assessments and evaluations for candidates
  • Acting as trusted advisor to hiring managers on job description, requirements, and candidate profile/fit
  • Source candidates through social and professional networking, referrals, headhunting, job postings, Sales conferences, College and school employment counselors' referrals, and internet searches (LinkedIn, CareerBuilder, Monster, indeed, Road-tests, Dice, Data Frenzy, Ladder,)
  • Solicited new business through networking and cold calls, responsible for process management from contract inception to completion
  • Coordinated and managed career fairs, and seminars and networked with professional organizations to recruit for current and future hard-to-fill positions
  • Utilized Salesforce and Taleo (ATS) to track and manage candidate progression through the hiring process
  • Successfully sourced, interviewed, screened, and recruited candidates to fill key positions in a multitude of disciplines for various industries
  • Aerospace Industries: Boeing, , Gulfstream, Standard Aero, Alaska Air and Honeywell
  • Supply Item Management experience or Supply Chain Management Experience
  • Experience as an HR Specialist- onboarding, payroll, benefits, and full cycle recruiting
  • Previous to HR role, and work in customer service in previous positions
  • Responsible for accurate processing of payroll for 200 unionized/ non-unionized personnel
  • Audited time records and resolved any discrepancies; tracked holiday and vacation accruals; maintained payroll records/reports
  • Planned and implemented recruitment efforts; took proactive measures to ensure a diverse workforce
  • Worked closely with the management team to maintain a skilled workforce while supporting headcount requirements
  • Assisted in the development of compensation programs that are fair and equitable (job evaluation; wage and hour regulations; participation in local and regional wage surveys)
  • Includes review and recommend merit increases/promotions to ensure equity and consistency.
  • Established clear performance expectations for team members regarding their role in managing resources efficiently.
  • Enhanced resource allocation efficiency by streamlining the procurement process and implementing inventory management strategies.
  • Identified useful resources and coordinated referrals.
  • Designed robust contingency plans to ensure uninterrupted supply chain flow during unforeseen events or disruptions.

Collector

SAXON
Fort Worth
07.2010 - 07.2011
  • Collected on account 1-120 days past due
  • Analyze recruiting issues and perform troubleshooting for resolution
  • Process a high volume of customer inquiries within the specified handling time
  • Escalate to the appropriate resource when resolution is unknown
  • Follows up on escalated issues for coaching and mentoring to learn the appropriate solution and expand overall knowledge
  • Meet the standards of the job, such as quality, adherence to schedule, and average lead time
  • Track and document inbound support requests and ensure proper notation of customer resolution
  • Kept record of collections and status of accounts
  • Debited bank accounts and credited customers' accounts to liquidate outstanding collections
  • Traced unpaid items to determine reasons for nonpayment and notified customers of disposition
  • Coordinated activities to collect delinquent commercial loans
  • Computed repayment schedules
  • Determined if the status of the customer's financial position prevented repayment of the loan and justified re-classifying the loan as non-revenue producing adherence to human resources guidelines
  • Accomplished human resources and organization mission by completing related results as needed
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.

CSR Sales

VERIZON
DALLAS, TX
12.2004 - 01.2009
  • Corrected records
  • Typed account information obtained from the customer on record card and form
  • Answered customer questions
  • Investigated and corrected errors, following customer and establishment records and using a calculator and computer
  • Opened new accounts
  • Checked to ensure that appropriate changes were made to resolve customers' problems
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
  • Contacted customers to respond to inquiries and notify them of claim investigation results and any planned adjustments.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Consulted with businesses to supply accurate product and service information.
  • Informed customers of promotions to increase sales productivity and volume.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Team Leader

GREEN INSURANCE
Fort Worth, TX
01.1989 - 12.2004
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques Meet quantity and quality requirements
  • Finalized sales and collected necessary deposits
  • Collected all premiums on or before the effective date of coverage
  • Negotiated new and renewal production goals with the business development manager
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings
  • Calculated quotes and educated potential clients on insurance options
  • Met with prospective customers and business owners in their homes, businesses, and other settings
  • Followed up with customers on unresolved issues.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Education

High School Diploma -

Polytechnic High School
Fort Worth, TX
05.1988

Certificate - PHR

Currently Pursuing
Fort Worth, TX

Skills

  • Candidate Screening
  • Administrative Skills
  • Recruiting and Sourcing
  • Team Collaboration
  • Recruitment Process Improvement
  • New Hire Training
  • Recruitment Strategies
  • Training and Onboarding
  • New hire paperwork processing
  • Time Management
  • Compliance knowledge
  • Training delivery
  • Internal Auditing
  • Compliance Oversight
  • Information Gathering
  • Compliance Monitoring
  • Information Security
  • Legal Research
  • Compliance protocols
  • Research proficiency
  • Documentation skills
  • Reporting skills
  • Regulatory understanding
  • Investigations expertise
  • Adobe Acrobat
  • Regulatory knowledge
  • Operations Support
  • Due diligence
  • Compliance understanding
  • Corrective Actions
  • Documentation Review

Timeline

Compliance Specialist

Wolters Kluwer/Outreach
10.2021 - 05.2024

Human Resource Specialist/Benefit Specialist

Outreach
07.2011 - 11.2021

Collector

SAXON
07.2010 - 07.2011

CSR Sales

VERIZON
12.2004 - 01.2009

Team Leader

GREEN INSURANCE
01.1989 - 12.2004

High School Diploma -

Polytechnic High School

Certificate - PHR

Currently Pursuing
LARHONDA DAVIS