LaRhonda Henry
Monticello
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
37
37
years of professional experience
Work History
Founder and Director
Love Deliverance Hope & Blessing Ministries
05.2017 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Customer Service Manager
Arise, Inc.
05.2006 - 03.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Patient Account Representative
Tallahassee Memorial Hospital
06.1997 - 02.2006
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Maintenance Secretary
Jefferson County School District
01.1988 - 02.1997
- Coordinated with external contractors to ensure seamless integration of their services into our overall operations plan, maximizing effectiveness while minimizing disruptions.
- Streamlined communication between maintenance teams and management, ensuring timely completion of tasks.
- Supported facility safety by maintaining up-to-date documentation for inspections and compliance audits.
- Served as a liaison between the maintenance department and other offices within the organization to facilitate coordination of efforts during large-scale projects or renovations.
Education
High School Diploma -
Jefferson County High School
Monticello, FL05-1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Founder and Director
Love Deliverance Hope & Blessing Ministries
05.2017 - Current
Customer Service Manager
Arise, Inc.
05.2006 - 03.2017
Patient Account Representative
Tallahassee Memorial Hospital
06.1997 - 02.2006
Maintenance Secretary
Jefferson County School District
01.1988 - 02.1997
High School Diploma -
Jefferson County High School
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