LaRhonda Jackson
Dallas,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Public Communication Projects Coordinator
Dallas County Elections Dept
Dallas , TX
1 2023 - Current
- Communicated with 10,000+ Dallas County voters, processed 90% of requests within 24 hours, and cut complaint resolution time by 25%.
- Developed and maintained a social media calendar, creating 50+ posts monthly, which boosted engagement by 40%.
- Implemented social media strategies, increasing engagement by 35% and improving performance metrics by 20%.
- Managed Voter, Judges, and VIP Hotlines, trained 20+ call representatives, and improved call handling efficiency by 30%.
- Prepared 15+ monthly reports for management, supported decision-making, and resolved 95% of phone system issues.
Election Day Facilities Coordinator
Dallas County Elections Dept
Dallas , TX
2022.10 - 2023.01
- Coordinated logistics and emergency response for Election Day facilities, ensuring smooth operations and timely issue resolution.
- Delivered comprehensive administrative support, including report preparation, maintaining data integrity, and resolving problems at polling locations.
- Recruited, trained, and managed over 3,500 poll workers for local, state, and national elections.
- Administered payroll processes for poll workers using Oracle payroll software, ensuring accurate and timely compensation.
- Supervised daily operations at over 460 polling sites, addressing technical and supply issues to ensure seamless election processes.
Customer Service Representative Lead (CSRL)
General Dynamics
Dallas , TX
2019.09 - 2022.10
- Handled 100+ incoming phone calls, chats, and emails daily, delivering accurate information and effective solutions, resulting in a 15% increase in customer satisfaction scores.
- Provided professional and consistent responses to 200+ telephone inquiries weekly, utilizing pre-scripted messages to maintain a 95% accuracy rate.
- Executed over 50 clerical and administrative tasks daily, enhancing operational efficiency and reducing processing time by 20%.
- Prioritized and escalated complex issues to higher management, resulting in a 30% faster resolution time for critical problems.
- Maintained detailed records of 500+ client interactions and transactions, improving follow-up efficiency and contributing to a 10% increase in service delivery quality.
Escalation and Resolutions Specialist
Nerium International
Dallas , TX
2017.01 - 2019.09
- Resolved 95% of issues raised by executive field representatives within 24 hours, leading to a 20% increase in overall satisfaction ratings.
- Conducted research and addressed 100+ management inquiries monthly, delivering accurate information that improved response times by 25%.
- Cultivated a positive work environment, contributing to a 15% reduction in employee turnover and enhanced team morale.
- Managed 300+ customer accounts with 99% accuracy, ensuring precise entry and handling of sensitive information.
- Coordinated the distribution of 1,000+ welcome letters and kit materials to new customers, achieving a 98% satisfaction rate with the onboarding process.
Education
Associate of Applied Science -
Dallas Community College
Dallas 2023.01 - 2025.01
Skills
- Strategic Planning
- Program Development
- Resource Development
- Team Leadership
- Staff Development
- Organizational Management
- Fundraising Strategy
- Communication
- Marketing and Public Relations
- Budget Management
- Data Analysis
- Partnership Building
- Event Planning
- Problem Solving
Timeline
Associate of Applied Science -
Dallas Community College
2023.01 - 2025.01
Election Day Facilities Coordinator
Dallas County Elections Dept
2022.10 - 2023.01
Customer Service Representative Lead (CSRL)
General Dynamics
2019.09 - 2022.10
Escalation and Resolutions Specialist
Nerium International
2017.01 - 2019.09
Public Communication Projects Coordinator
Dallas County Elections Dept
1 2023 - Current
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