Summary
Overview
Work History
Education
Skills
Accreditations
References
Timeline
Generic

LaRhonda Johnson

Concord,NC

Summary

An experienced, driven professional experienced with customer relations, facilitating training, leading a team of 35 teammates, and a proven track record of successfully working with diverse groups. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience

Work History

Manager, Client Services

Brinks, Inc.
Coppell, TX
2022 - Current
  • Research and resolution of most complex customer issues
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Customer Service Representative

Brinks
Coppell, TX
09.2018 - 02.2022
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

CVS Pharmacy
04.2015 - 10.2016

DaVita Rx Pharmacy
09.2008 - 10.2016
  • Research and resolve prescription rejections in the proprietary pharmacy management system

Medicine Chest
10.2016 - 09.2018
  • Review and accurate data entry of prescription orders

United Pharmacy Associates
09.1999 - 11.2011

Pharmacy Concepts
11.2001 - 09.2008

Wal-Mart
08.2004 - 08.2006

Arlington Memorial Hospital
06.2001 - 09.2003

Cantrell Drug Company
02.2014 - 10.201

Education

Southern Arkansas University
Magnolia, Arkansas
01.1996

Skills

  • Team supervision; Demonstrated leadership by managing team workflow(s) and daily assignments
  • Developed and implemented technical training, Subject matter expert
  • Proven organizational skills, and ability to prioritize different responsibilities and projects while partnering with the management team to improve current procedures
  • Exceptional and transferable customer experience skills across several industries
  • Knowledge in Change Management engaged participants in the management of business change
  • Decision making
  • Conflict resolution
  • Data analysis
  • Staff development
  • Client relationship management
  • Customer satisfaction
  • Performance monitoring

Accreditations

  • Certified with Pharmacy Technician Certification Board
  • Certified with Texas State Board of Pharmacy

References

Available upon request

Timeline

Manager, Client Services

Brinks, Inc.
2022 - Current

Customer Service Representative

Brinks
09.2018 - 02.2022

Medicine Chest
10.2016 - 09.2018

CVS Pharmacy
04.2015 - 10.2016

Cantrell Drug Company
02.2014 - 10.201

DaVita Rx Pharmacy
09.2008 - 10.2016

Wal-Mart
08.2004 - 08.2006

Pharmacy Concepts
11.2001 - 09.2008

Arlington Memorial Hospital
06.2001 - 09.2003

United Pharmacy Associates
09.1999 - 11.2011

Southern Arkansas University

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LaRhonda Johnson