LaRhonda Lyons
Logistic Specialist
Newport News,VA
Summary
Dependable Logistic specialist with 15+ years’ experience in a fast paced distribution environment. Seeking to advance in logistics' by growing with a reputable company. Reliable, hardworking Logistics Assistant focused on handling all logistics needs efficiently. Knowledgeable about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Logistic Assistant
Dan Daniels Distribution Center
Newport News, VA
4 2017 - Current
- Supported management in strategic decision-making by providing accurate information on inventory levels, shipping costs, and delivery timelines.
- Assisted with day-to-day operations, working efficiently and productively with all team member
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated smooth communication between departments by serving as liaison for logistics-related inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted coworkers and staff members of over 20 associates with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported management in strategic decision-making by providing accurate information on inventory levels, shipping costs, and delivery timelines.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Warehouse Foreman
Dan Daniels Distribution Center
4 2004 - 4 2017
- Managed multiple process of outbound shipments accurately while minimizing discrepancies or damages during transit.
- Directly led and established daily work of 10 or more Material Handlers
- Accomplished multiple tasks within established timeframes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed quarterly and yearly Performance Reviews on team members.
- Accomplished multiple tasks within established timeframes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations
Customer Service Specialist
Carnival Cruise Line
9 2022 - Current
- Provide excellent Customer Service by receive and processing calls for Carnival Cruise Lines
- Assisted Travel Agents with creating Bookings for their clients and providing information about sailings.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills within fast-paced environment.
- Educated customers about billing, payment processing and support policies and procedures
- Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs
- Answered customer telephone calls promptly to avoid on-hold wait times
Lead Sales Associate
Dollar General
04.2019 - 09.2021
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels for teams.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies.
- Cultivated positive work environment, fostering strong teamwork and high employee morale.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Engaged with customers to build rapport and loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
BA in Business Administration - Management
Strayer University
Washington, VA 01.2018 - 06.2024
Skills
Warehouse Operations
Teamwork and Collaboration
Problem Solving/Critical Thinking
Warehouse Operations
Decision-Making
MS Office Applications
Multitasking Abilities
Interpersonal Skills
Adaptability and Flexibility
Written Communication
Certifications And Awards
- On the Spot SRA - 2019
- Thanks for Making it Better 2023
Certification
Critical Thinking Certification
Timeline
Critical Thinking Certification
03-2024
Lead Sales Associate
Dollar General
04.2019 - 09.2021
BA in Business Administration - Management
Strayer University
01.2018 - 06.2024
Logistic Assistant
Dan Daniels Distribution Center
4 2017 - Current
Warehouse Foreman
Dan Daniels Distribution Center
4 2004 - 4 2017
Customer Service Specialist
Carnival Cruise Line
9 2022 - Current