Larhonda Neely
Starkville,MS
Summary
Experienced non-medical Care Provider offering 8 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PCA
WR Community Services
06.2021 - Current
- Scheduled and accompanied clients to medical appointments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used principles of growth and development to provide age-specific treatment and care.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Customer Service Representative Technician
Sitel
10.2014 - 11.2020
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
Starkville High School
Starkville, MS05.2000
Skills
- Healthy meal preparation
- Feeding assistance
- Patient services
- Mobility assistance aptitude
- High level of autonomy
- Qualified in patient transport
- Culturally-competent care
- Adaptable
- Patient Assessments
- Direct Patient Care
- Transporting patients
- Dementia and Alzheimer's knowledge
- Documenting behaviors
- Supporting personal needs
- Chronic disease management
- Observing responses
- Patient Management
- Patient-focused care
- Companionship and emotional support
Accomplishments
- Collaborated with team of 8 in the development of collaborating with the family of patients.
- Achieved 100% patient satisfactory by improving their quality of life with accuracy and efficiency.
- Achieved the companies goal of 80 patients through effectively helping the family find better and more efficient ways of providing care for a loved one.
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- Certified Personal Care Assistant, WR Community Services - June 2021 - Current
Timeline
PCA
WR Community Services
06.2021 - Current
Customer Service Representative Technician
Sitel
10.2014 - 11.2020
High School Diploma -
Starkville High School
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