Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaRhonda Shoemaker

Sequatchie,Tennessee

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Dispatcher

Republic Services
Chattanooga, Tennessee
07.2021 - Current
  • Directed dispatching, routing and tracking of 40 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Scale Operator

Priority Waste Services
Soddy Daisy, Tennessee
07.2020 - 07.2021
  • Operated weigh scales and issued tickets when necessary.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Communicated with operators to share information related to product.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Used Excel to track products as they arrived at and departed from facility
  • Followed up with customers to handle delays or other issues.
  • Checked loads to identify contents and unauthorized or highly regulated materials.

Customer Service

Santek Waste Services
Chattanooga, TN
01.2015 - 07.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

East Lake Park Christian Academy
Chattanooga, TN
06.1989

Skills

  • Service Vehicle Dispatch
  • Service Coordination
  • Calendar and Scheduling Software
  • Equipment Needs Assessment
  • Work Order Preparations
  • Route Planning and Adjustment
  • Repair Scheduling

Timeline

Dispatcher

Republic Services
07.2021 - Current

Scale Operator

Priority Waste Services
07.2020 - 07.2021

Customer Service

Santek Waste Services
01.2015 - 07.2020

High School Diploma -

East Lake Park Christian Academy

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LaRhonda Shoemaker