LaRhonda Taylor
Jacksonville,FL
Summary
Enthusiastic customer service professional with excellent interpersonal, communication and organizational skills developed through 15 years of related experience. Extensive experience in establishing trusting relationships with customers, clients, and staff of all ages and backgrounds. Unwavering commitment to customer service with the ability to solve complex issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Entry Analyst
TDL Services
07.2020 - Current
- Scanned 50 -75 documents per day and saved in database to keep records of essential organizational information.
- Reviewed quotes and invoices for pricing and accuracy in a timely manner
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Maintained ongoing communication with relevant businesses to confirm accurate data delivery.
- Communicated with retailer network directly in relation to labor inquiries
- Worked with Operations to add improvements to the quote and invoice platform
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Responded to email and phone inquiries in a timely manner
Front Desk Coordinator
Beard Equipment Company
05.2023 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at front desk.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Office Assistant
Morales Group
07.2022 - 04.2023
- Checked and balanced reports to submit for approval and verification.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Administrative Assistant
Episcopal Children's Services
07.2021 - 07.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Processed 7 to 10 invoices and expenses, daily, to facilitate on-time payment.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Organized 3 to 6 weekly staff meetings and logged minutes for corporate records.
- Transferred and directed 22 to 25 phone calls, daily, to correct staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
Office Assistant
Center Of Confidence
01.2021 - 07.2021
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Created 3 to 5 engaging social media posts to keep social channels updated and on brand.
- Designed targeted email marketing campaigns to reach desired audience.
Production Worker
Safariland
09.2020 - 01.2021
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized work to meet demanding production goals.
Executive Administrative Assistant
Environmental Remediation Services Inc.
03.2017 - 07.2019
- Promote team productivity by keeping supplies organized and well-stocked
- Coordinate responses to emails and other correspondence to facilitate communication and enhance business processes
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Record phone messages and relay to appropriate personnel within 10 minutes of each call; provide follow up reminders for personnel that were not immediately available
- Answer customer telephone calls promptly and in appropriate manner
- Produce accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Education
Brevard Community College
Palm Bay, FLSkills
- Customer-service oriented
- Relationship building
- Multi-tasking
- Strong Verbal and Written Communication
- Data entry
- Documentation and reporting
- Office administration
- Sorting and labeling
- Professional phone etiquette
- Correspondence handling
- MS Office proficiency
- Conflict resolution
- Case management
- Team leadership
- Employee training
- Staff management
Certification
- CNA Certificate
- CPR and First Aid Certified
Timeline
Front Desk Coordinator
Beard Equipment Company
05.2023 - 07.2023
Office Assistant
Morales Group
07.2022 - 04.2023
Administrative Assistant
Episcopal Children's Services
07.2021 - 07.2022
Office Assistant
Center Of Confidence
01.2021 - 07.2021
Production Worker
Safariland
09.2020 - 01.2021
Data Entry Analyst
TDL Services
07.2020 - Current
Executive Administrative Assistant
Environmental Remediation Services Inc.
03.2017 - 07.2019
Brevard Community College
- CNA Certificate
- CPR and First Aid Certified
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