La'Rhonda Turner
Customer Service Representative IV
Austin,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Customer Service Representative IV
Vital Statistics/Peak Performers
Austin, Texas
03.2024 - Current
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Brand Engagement Advocate Tier II
TMNA Toyota Motors North America - PEMC
Plano, TX
10.2022 - Current
- Serve as a valuable resource for support in resolving issues and answering questions
- Proactively assessed the Toyota guest profile to identify needs, resolve dealer complaints, and address multimedia concerns.
- Implemented strategic methodologies to address guest concerns, resulting in seamless experiences and positive outcomes.
- Ensured a strong customer-centric focus in daily operations through attentive listening and effective communication
- Demonstrated strong advocacy skills by assuming responsibility for guest cases and achieving positive results
- Maintained clear and efficient communication with dealerships and case managers as necessary.
Customer Service Specialist II
Internal Revenue Service
Dallas, TX
02.2022 - 10.2022
- Conduct debt audits to verify taxpayer claims and payments
- Answered inbound calls, chats and emails to facilitate customer service.
- Served and educated taxpayers effectively
- Maintained adherence to federal and tax laws, in addition to policies and procedures
- Handled the responsibility of tax collection for both individuals and employees
Member Services Specialist
Prime Therapeutics
Saint Paul, MN
09.2021 - 03.2022
- Coordinated with pharmacies, hospitals and doctors offices to verify insurance benefits for members
- Filed claims for insurance reimbursement
- Maintained a polite, helpful and professional manner at all times
- Maintained complete and accurate files for members
- Sustained client confidentiality and HIPAA regulations.
Provider Enrollment Specialist/Third Party Resources Representative
Accenture
Austin, TX
09.2015 - 09.2021
- Data Entered and processed numerous applications for Medicaid enrollment by sending letters, creating documents, spreadsheets and using a variety of software daily
- Meet and exceeded goal expectations on a daily basis
- Received a high volume of calls from clients and providers updating other insurance information
- Researching and updating private health insurance using a variety of spreadsheets and websites.
Material Handler
FLEXTRONICS
Austin, TX
06.2013 - 03.2015
- Loading and unloading trucks with a variety of material, conduct rounds to make sure operations are normal in the facility and report any discrepancies
- Operated light machinery such as forklift, walkie rider, stand up lift
- Shipping and receiving material using Sap and Word programs, practiced a variety of janitorial duties.
Education
High School Diploma -
Cedar Hill High School
05.1998
Skills
- Manufacturing
- Warehouse experience
- Microsoft Office
- Human resources
- Customer service
- Management
- Forklift
- Customer support
- CRM software
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Salesforce
- Windows
- IOS
- Google Docs
- Sales
- Data collection
- Medicare
- Typing
- Documentation review
- Insurance verification
- IVR
- HIPAA
- Clerical experience
- Medical records
- Live chat
- E-commerce
- Materials handling
- Medical billing
- Shipping & receiving
- Plastics injection molding
- Data entry
- Organizational skills
- Janitorial experience
- Data Collection
- Complaint resolution
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Computer Proficiency
- Typing proficiency
- Problem Resolution
- SAP
- Load & unload
- Cash handling
- Microsoft Outlook
- Research
- Communication skills
- Leadership
- Cashiering
- Banking
- Typing 45 WPM
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English, Expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative IV
Vital Statistics/Peak Performers
03.2024 - Current
Brand Engagement Advocate Tier II
TMNA Toyota Motors North America - PEMC
10.2022 - Current
Customer Service Specialist II
Internal Revenue Service
02.2022 - 10.2022
Member Services Specialist
Prime Therapeutics
09.2021 - 03.2022
Provider Enrollment Specialist/Third Party Resources Representative
Accenture
09.2015 - 09.2021
Material Handler
FLEXTRONICS
06.2013 - 03.2015
High School Diploma -
Cedar Hill High School
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