Lari Clauer
Cumming,GA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of post-secondary education
32
32
years of professional experience
Work History
Front End Clerk
Goodson Drug Co.
Cumming, GA
06.2009 - Current
- Greeted customers and provided customer service.
- Assisted customers with product inquiries and medication information.
- Handled returns and exchanges efficiently and professionally.
- Received and processed payments, handed out change, and provided receipts while maintaining an accurate cash drawer.
- Balanced daily transactions using a manual ledger.
- Performed opening and closing duties such as setting up registers with required supplies and counting down drawers.
- Maintained neat and well-organized front check-out and reception areas.
- Processed customer orders accurately according to store policies and procedures.
- Stocked shelves with merchandise and kept them organized.
- Organized storage for unused product to maximize space and accessibility.
- Monitored expiration dates on products to ensure customers received fresh items.
- Executed floor moves, merchandising, and display maintenance to enhance sales area presentation and product availability.
- Organized special displays for promotions or holidays.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders for desired items.
- Handled day-to-day bill paying duties.
- Organized and retrieved paper prescriptions to ensure proper filing.
Front Store Clerk
Horton’s Drug Store
Athens, GA
08.2003 - 05.2009
- Maintained cleanliness and organization of store displays and shelves.
- Restocked shelves and managed inventory levels efficiently.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints efficiently to enhance satisfaction.
- Provided training and support to new front store clerks.
- Monitored stock levels and communicated shortages proactively to ensure inventory availability.
- Processed returns and exchanges according to company policy.
- Performed opening and closing procedures for the store including counting money in register drawer.
- Inspected incoming shipments for damages or discrepancies; reported any issues to supervisor.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Assisted customers in locating items, retrieving merchandise from store shelves and answering product related questions.
- Delivered personalized customer service to foster positive shopping experiences.
- Operated cash registers accurately to process customer transactions.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Managed two cash registers simultaneously to improve transaction efficiency.
- Processed customer transactions accurately and efficiently at the cash register.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Pharmacy Technician
Goodson Drug Co.
Cumming, GA
08.1994 - 08.2003
- Dispensed medications accurately to patients and healthcare providers.
- Assisted pharmacists in preparing and labeling prescriptions efficiently.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Trained new staff on pharmacy procedures and customer service standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Operated cash registers to accept payments from customers.
- Maintained proper storage and security conditions for drugs.
- Established or maintained medications and other patient profiles.
Education
Bachelor of Arts - Psychology
North Georgia College And State University
Dahlonega, GA 08.1999 - 12.2002
Skills
- Inventory management
- Quality assurance
- Product knowledge
- Problem solving
- Effective communication
- Conflict resolution
- Task prioritization
- Empathy and patience
- Record keeping
- Effective listening
- Customer service
Timeline
Front End Clerk
Goodson Drug Co.
06.2009 - Current
Front Store Clerk
Horton’s Drug Store
08.2003 - 05.2009
Bachelor of Arts - Psychology
North Georgia College And State University
08.1999 - 12.2002
Pharmacy Technician
Goodson Drug Co.
08.1994 - 08.2003