Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LARIAH BROWN

Summary

Collaborative team member focused on achieving positive environmental outcomes. Proven experience as a Front Desk Agent in high-volume hospitality environments. Skilled Behavior Technician with expertise in implementing tailored programs for individuals with developmental and emotional challenges. Strong communication abilities and adept at managing stressful situations while delivering exceptional service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavioral Technician

Ro Health
08.2024 - Current
  • Work closely with children diagnosed with Autism Spectrum Disorder while in a classroom setting.
  • Worked as part of a collaborative team to address the changing needs of children and families.

Front Desk

City Sports Club
07.2022 - Current
  • Greeted guests/members at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for members and employees.
  • Collected payments, processed transactions and updated relevant records.

Behavior Technician

Tilly Clinical
08.2023 - 05.2024
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Assisted clients in identifying and setting goals to promote positive behavior development.

Recovery Counselor

Crestwood Behavorial Health
08.2022 - 04.2023
  • Developed effective coping strategies for patients, helping them build resilience against future challenges.
  • Conducted regular reviews of patient progress, adjusting treatment plans as needed to optimize recovery success.
  • Established strong rapport with patients based on trust, empathy, and active listening skills.

Front Desk Agent

Aimbridge Hospitality
09.2021 - 02.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention..
  • Used internal software to process reservations, check-ins, and check-outs.
  • Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.

Barista

Starbucks
10.2020 - 05.2021
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Crew member

Sonic Drive-in American
04.2019 - 02.2020
  • Performed cashier duties such as taking orders, collecting payments, and providing change.
  • Provided excellent customer service in a fast-paced drive-in environment.

Education

GED -

American Canyon High School
American Canyon, CA
06-2020

Skills

  • Interpersonal skills
  • Customer service
  • Applied behavior analysis
  • Problem solving
  • Multitasking
  • Data entry

Certification

Certified Personal Trainer (ISSA)

CPR Certified

Timeline

Behavioral Technician

Ro Health
08.2024 - Current

Behavior Technician

Tilly Clinical
08.2023 - 05.2024

Recovery Counselor

Crestwood Behavorial Health
08.2022 - 04.2023

Front Desk

City Sports Club
07.2022 - Current

Front Desk Agent

Aimbridge Hospitality
09.2021 - 02.2022

Barista

Starbucks
10.2020 - 05.2021

Crew member

Sonic Drive-in American
04.2019 - 02.2020

GED -

American Canyon High School

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