Lariah Helm
Irvine,CA
Summary
Graciously resolves challenging client issues and consistently delivers exceptional client support. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Pool Manager
City Of Milpitas
05.2019 - Current
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed lifeguard deck rotational system to monitor pools.
- Trained workers in service policies, safety requirements and specifics of activities.
- Assigned schedules and specific tasks to workers for optimal coverage.
Community Service Aide
City Of Milpitas
10.2022 - Current
- Recruited community members for projects and activities.
- Communicated professionally with individuals from different ethnic and cultural backgrounds.
- Maintained equipment and inventory records.
- Publicized community services to maintain positive public relations with community members.
Special Events Staff Member
City Of Milpitas
07.2019 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Oversaw event operations to keep running smoothly.
- Collaborated with vendors to secure necessary event services and supplies.
Recreation Leader
City Of Milpitas
08.2022 - 09.2023
- Developed positive and productive relationships with kids, parents and staff.
- Supervised groups of up to 130 children under age 12 from arrival through departure at end of day.
- Engaged participants in recreational activities and team-building exercises.
- Scheduled events in recreation facilities and monitored facility conditions.
Lifeguard
Cedar Fair
05.2018 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
Bachelor of Arts - Psychological Science
University of California, Irvine
Irvine, CA07.2025
Associate of Arts - Psychology
Mission College
Santa Clara, CA07.2023
Skills
- Service Management
- Client Intakes
- Customer Inquiries
- Youth Programming
- Quality Improvement
- Support Residents
- Youth Advocacy
- Data Collection and Entry
Affiliations
American Red Cross Training and Certification
Certification
- First Aid/CPR Certified
- Certified Lifeguard Instructor, American Red Cross
Timeline
Community Service Aide
City Of Milpitas
10.2022 - Current
Recreation Leader
City Of Milpitas
08.2022 - 09.2023
Special Events Staff Member
City Of Milpitas
07.2019 - Current
Assistant Pool Manager
City Of Milpitas
05.2019 - Current
Lifeguard
Cedar Fair
05.2018 - 08.2018
Bachelor of Arts - Psychological Science
University of California, Irvine
Associate of Arts - Psychology
Mission College
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