Larica Barbosa
Brockton,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Associate Consumer Relations
Tempus Unlimited
Stoughton, Massachusetts
03.2022 - Current
- Answered inbound customer inquiries via phone, email and live chat.
- Researched and resolved customer complaints to ensure satisfaction.
- Processed payments from customers for products or services.
Manager
Burger King
Brockton, Massachusetts
01.2018 - 12.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Diploma -
Brockton Champion High School
Brockton, MA06-2015
Skills
- Complaint Handling
- Quality Control
- De-Escalation Techniques
- Promotional support
Timeline
Associate Consumer Relations
Tempus Unlimited
03.2022 - Current
Manager
Burger King
01.2018 - 12.2021
High School Diploma -
Brockton Champion High School