LaRicka Bailey
Columbus,USA
Summary
Results-driven Advanced Medical Support Assistant with six years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. Excellent patient scheduling abilities. In-depth understanding of privacy regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Support Assistant/GS-5
Chalmers P. Wylie Ambulatory Care Center
03.2020 - 03.2022
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Used Cerner to maintain and record patient data and generate reports.
- Interviewed patients to verify and update clinical and demographic records.
Advanced Medical Support Assistant/GS-6
Chalmers P. Wylie Ambulatory Center
03.2022 - Current
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Evaluate workload within the clinic, assigning work, assuring proper staffing coverage; and determining training needs of MSAs to provide support within the clinic.
- Providing guidance to staff members, to include changes in policies and procedures.
- Adjusting appointment times, locations, or dates as well as shift patients to the healthcare providers as conflict with staffing and / or coverage occurs.
Supportive Living
I am Boundless
12.2018 - 05.2023
- Promoted self-sufficiency among clients by offering guidance in goal-setting, skill development, and problem-solving strategies.
- Developed comprehensive assessments to identify individual needs and appropriate resources.
- Enhanced client outcomes by implementing personalized case management plans.
- Prevented potential crises by proactively addressing clients'' concerns and escalating issues as necessary to relevant parties or professionals.
- Improved client satisfaction levels by consistently providing empathetic, compassionate, and timely support.
State Tested Nurse Assistant
Dedicated Nursing Associates
05.2018 - 12.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient comfort by providing attentive and compassionate care.
- Supported families by providing education on caregiving techniques and answering questions about the recovery process.
- Promoted a culture of safety within the facility by reporting any potential hazards or concerns promptly.
- Performed routine hygiene tasks such as bathing, grooming, and dressing patients while maintaining dignity and privacy.
Family Manager
Bailey Residence
04.2016 - 04.2018
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Attended to the emotional well-being of each family member, providing support during challenges and celebrating accomplishments.
- Facilitated children's academic success with dedicated homework and study schedules.
Patient Advisor/Call Center
Express Scripts
08.2015 - 04.2016
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
Dental Radiology Technician
Prime Source
06.2013 - 07.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Worked with diverse types of weather and ground conditions.
Security Supervisor
Valor
08.2007 - 11.2014
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Education
Diploma in Licensed Practical Nursing - Nursing
Hondros College of Nursing
Westerville, OH06.2024
Skills
- Problem Solving
- Adaptability
- Team Work
- Patient Communication
- HIPAA Compliance Understanding
- Continuous learning mindset
- Patient Scheduling
- Patient-focused care
- CPR
- Patient appointment management
- Customer Service
- Vital signs monitoring
Volunteer Experience
Community Out Reach Program, 420 North James Road, 03/01/23, Present, Travel to different sites, set up activity tables for Veteran Healthcare sign ups, Columbus Zoo on Veterans Day, Veterans Christmas Party
Certification
- Licensed LPN -July 2024
- BLS 3/2024-03/2026
Timeline
Advanced Medical Support Assistant/GS-6
Chalmers P. Wylie Ambulatory Center
03.2022 - Current
Medical Support Assistant/GS-5
Chalmers P. Wylie Ambulatory Care Center
03.2020 - 03.2022
Supportive Living
I am Boundless
12.2018 - 05.2023
State Tested Nurse Assistant
Dedicated Nursing Associates
05.2018 - 12.2023
Family Manager
Bailey Residence
04.2016 - 04.2018
Patient Advisor/Call Center
Express Scripts
08.2015 - 04.2016
Dental Radiology Technician
Prime Source
06.2013 - 07.2015
Security Supervisor
Valor
08.2007 - 11.2014
Diploma in Licensed Practical Nursing - Nursing
Hondros College of Nursing
- Licensed LPN -July 2024
- BLS 3/2024-03/2026
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