LaRie Lindsey
Forney,TX
Summary
Focused Director with ten years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Learning Care Group
Mesquite, TX
11.2011 - 05.2021
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Monitored budget and utilized operational resources.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Built loyal account base and long-term business relationships with clientele.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
Team Leader
Molly Maid
Livonia, MI
09.2010 - 10.2011
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Cross-trained and provided backup support for organizational leadership.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Education
Associate of Arts - Liberal Arts And Sciences
Schoolcraft College
Livonia, MI08.2010
Skills
- Customer Service Management
- Team Leadership
- Finance and Accounting Oversight
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Decision Making
- Records Organization and Management
- Recruitment and Hiring
- Administrative Management
- Budget Control
- Multitasking and Prioritization
- Business Forecasting
- MS Office
- Training and Development
Accomplishments
Diamond Director, 2017
Million Dollar School Award, 2018
District People Leadership Award, 2019
Million Dollar School Award, 2019
Certification
- Licensed Director (non-expiring)
Timeline
Director of Operations
Learning Care Group
11.2011 - 05.2021
Team Leader
Molly Maid
09.2010 - 10.2011
Associate of Arts - Liberal Arts And Sciences
Schoolcraft College
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