Larinna Lawson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Hairstylist
04.2014 - Current
- Assist Clients with hair make over along with providing customer service skills
- Marketing & Sales
- Completed safety training and certifications to minimize risk of infection or injury to customers
Home Health Care Provider
Jordan Health/Home Health Aid
01.2004 - 01.2016
- Assist clients with day to day living skills
- Duties from cooking, cleaning, bathing, and
- Companionship
- Completed household management tasks for clients within private home settings
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
Body Solutions/ Customer Service Rep
01.2002 - 01.2003
- Inbound CSR that assist clients needs on products as well as problem solving complaints.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Cosmetology
Ogle School Hair Skin Nails
San Antonio, TXSkills
- Outstanding Customer Service
- Workflow Efficiency
- Customer Consultations
- Beauty Transformations
- Computer Proficiency
- Project Management Abilities
- Calm and Professional Under Pressure
- Call Center Operations
- Problem-Solving Ability
Timeline
Hairstylist
04.2014 - Current
Home Health Care Provider
Jordan Health/Home Health Aid
01.2004 - 01.2016
Body Solutions/ Customer Service Rep
01.2002 - 01.2003
Cosmetology
Ogle School Hair Skin Nails
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