Larious Norwood
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Temporary Covid-19 Housing Navigator
Volunteers Of America
06.2020 - 01.2021
- Assisting and advocating on behalf of shelter participants to locate, secure, and retain affordable permanent housing
- Planning and coordinating services, identifying appropriate housing options
- Interacting with landlords and other organizations on behalf of participants
- Helping and supporting homeless individuals and families with housing readiness
- Accessing housing assistance programs, permanent housing placement, securing income documentation
- Creating a budget/savings plan
- Coordinating service referrals and crisis intervention.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
Transportation Assistant
United States Department Of Veteran Affairs
01.2020 - 06.2020
- Coordinating travel arrangement
- Counsel veterans and staff alike to ensure cost effectiveness
- Partnering with community to identify additional travel resources
- Resolving claims dispute
- Educating the veterans, families, and VA staff of travel benefits.
- Enhanced transportation efficiency by streamlining route planning and scheduling processes.
- Coordinated daily transportation operations, ensuring timely pick-ups and deliveries while minimizing delays.
- Resolved transportation issues promptly, maintaining strong relationships with clients and vendors.
Program Manager
Cocoon House
07.2018 - 01.2020
- Overseeing the projects of a nonprofit organization and helping the nonprofit reach its stated goals
- Maintaining the quality of the organization’s programs
- Overseeing the budget and staff for projects
- Organizing daily activities based on the goals of the organization
- Devising new programs that support the organization’s objectives
- Coming up with sustainable goals for the organization
- Formulating, organizing, and monitoring inter-connected projects
- Deciding on suitable strategies and objectives
- Coordinating cross-project activities
- Overseeing the day-to-day operations of the organization
- Developing and implementing operational procedures and systems
- Managing budgets and financial reports
- Ensuring that as much money as possible supports the organization's mission
- Creating development plans that raise public awareness about key issues
- Facilitating donor fundraising
- Generally raising revenue to pursue the organization’s strategic goals
- Managing subordinates.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Established team priorities, maintained schedules and monitored performance.
Case Manager
Cocoon House
08.2017 - 07.2018
- Coordinating services with schools, hospitals, child protective services agencies, mental health centers, homeless shelters, and other entities to ensure that the youth’s needs are met
- Working with families to develop appropriate plans for their children, such as developing a parenting plan or creating a foster care plan
- Assessing the needs of the child or family members, identifying risk factors, and creating a case plan that outlines goals and objectives
- Providing support and guidance to children and families during times of transition or crisis, including divorce, illness, or death in the family
- Monitoring progress on goals and objectives, communicating with parties involved in the case, and making adjustments as needed
- Communicating regularly with children or their parents about their progress in meeting goals and objectives
- Reviewing reports from case managers or other professionals involved in the case, such as therapists or teachers, to ensure that progress is being made
- Making referrals to appropriate community resources such as shelters, food banks, or legal aid offices.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Monitored program performance and outcomes for successful delivery of services.
Mental health Tech
Skagit Valley Hospital
08.2015 - 08.2016
- Taking patients’ vital signs, including pulse rate, breathing rate and blood pressure
- Administering medications and supervising patients to ensure they take them
- Helping patients bathe, groom, dress or use the bathroom as needed
- Notating patient records with changes in health status or behavior
- Escorting or transporting patients inside the facility or to appointments off campus
- Intervening when patients become dangerous to themselves or others
- Communicating with staff, patients and their family members as needed
- Assessing patients' progress and behavior
- Assisting during therapy sessions
- Ensuring the comfort of patients during and between treatments.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted in development of therapeutic activities for patients.
Security Guard
Skagit Valley Hospital
07.2013 - 08.2015
- Observing security cameras at entrances and exits to ensure that no unauthorized individuals have entered the building undetected
- Patrolling the grounds of the facility, checking on patients and ensuring they are safe
- Reporting any unusual activity to the appropriate authorities
- Maintaining order in the hospital by enforcing rules, regulations, and procedures regarding conduct on hospital premises
- Escorting patients to their destination within the hospital or facility, such as to x-ray labs or clinics
- Maintaining security logs of all activity on the premises including visitors and employee entries and exits
- Reporting any unusual activity to security staff or police
- Monitoring security cameras for signs of theft or violence, and calling for backup if necessary.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Ship Serviceman Third-Class
US Navy
03.2007 - 06.2012
- Managed and operated retail and service activities afloat
- E-Commerce
- Procured ship's store stock
- Received and managed retail inventory
- Maintained financial records and accounting systems
- Maintained inventory and procurement databases
- Managed and operated ship's barber shops
- Navy Cash Collections Agents
- Operated and maintained vending and Navy Cash ATM machines
- Managed and operated ship's laundry services
- US Army military police trained and certified.
- Mentored junior servicemen, improving their technical skills and overall job performance.
- Demonstrated strong leadership capabilities while serving as acting supervisor during multiple deployments.
- Contributed to mission success by maintaining high readiness levels for all assigned equipment and systems.
- Boosted morale within the unit through open communication channels and by fostering a positive work environment.
- Ensured proper inventory management, tracking parts usage, and ordering necessary supplies to maintain optimal stock levels.
Education
Bachelor of Arts - Human Services
Columbia College
01.2017
Skills
- Referral Coordination
- Records Management
- Community Outreach
- Personnel Management
- Customer Service
- Strategic Planning
- Time Management
- Calm Under Pressure
- Supervision and leadership
- Good Telephone Etiquette
- Performance Management
- Case Management
Timeline
Temporary Covid-19 Housing Navigator
Volunteers Of America
06.2020 - 01.2021
Transportation Assistant
United States Department Of Veteran Affairs
01.2020 - 06.2020
Program Manager
Cocoon House
07.2018 - 01.2020
Case Manager
Cocoon House
08.2017 - 07.2018
Mental health Tech
Skagit Valley Hospital
08.2015 - 08.2016
Security Guard
Skagit Valley Hospital
07.2013 - 08.2015
Ship Serviceman Third-Class
US Navy
03.2007 - 06.2012
Bachelor of Arts - Human Services
Columbia College