Larisa Aviles Rosales

Levittown,NY

Summary

Dynamic operations and retail leader with a proven record in enhancing workflows and achieving sales growth. Specializes in managing cross-functional teams, ensuring inventory accuracy, and driving compliance in high-volume environments. Recognized for strong organizational abilities and effective problem-solving to boost productivity and elevate customer satisfaction.

Overview

years of professional experience

Work History

Operations / Service Manager

Burlington

09.2024 - Current

Managed store operations as Manager on Duty (MOD), resolving escalated customer and operational issues while supporting storewide execution and team productivity.
Led customer service, cashier, and receiving operations in high-volume retail environment, ensuring compliance with operational procedures and standards for asset protection, cash handling, and inventory accuracy.
Oversee daily receiving operations, verifying shipment processing procedures, inventory reconciliation, transfers, debits, damages, chargebacks, and operational SOP compliance.
Partner with Receiving leadership to maintain inventory integrity and ensure timely, accurate processing of inbound merchandise shipments.
Managed supply orders and operational work orders to maintain store functionality and ensure business continuity.
Supported the successful opening of a new store location and coordinated operational execution for the relocation of an additional store location.
Coordinated staffing operations, including interviewing, onboarding, training, scheduling, and succession planning.

Multi-Store Manager / Region Operations Expert

Sunglass Hut

06.2022 - 08.2024

Led team of 15 in luxury retail environment, overseeing daily operations, staffing, inventory management, and execution across multiple locations to ensure seamless operations.
Successfully achieved and surpassed quarterly sales targets, contributing to one location achieving Diamond store status.
Spearheaded regional inventory management initiatives, improving shrink performance across seven store locations.
Utilized Kronos workforce management systems to develop optimized staffing schedules, enhancing workforce allocation across store locations.
Provided training for newly onboarded store managers on operational standards and SAP systems, ensuring consistent adherence to company policies.

E-Commerce Operations Manager

Optima Beauty

08.2021 - 06.2022

Increased Amazon FBA and eBay revenue by 15% through inventory tracking and replenishment planning.
Optimized SEO and keyword strategies to drive online traffic and boost customer engagement.
Executed operational strategies and enhanced user experience for Shopify e-commerce platforms.

Operations Lead

Sephora

03.2014 - 07.2021

Oversaw replenishment and inventory management for over $20 million in inventory, optimizing stock levels.
Utilized Tableau to analyze replenishment trends, identifying operational opportunities for improvement.
Managed performance and productivity of 10-15 employees, ensuring alignment with operational goals.

Skills

Operations Management
Logistics Coordination
Inventory Control & Reconciliation
Inventory Management Systems
Process Improvement
SOP management
Cross-Functional Team Leadership
Customer Service Management
Data reporting

E-Commerce Operations
SAP
Kronos
Dayforce
Tableau
Microsoft Excel
Shopify
Amazon Seller Central

Languages

Spanish, Fluent

Systems And Tools

SAP
Kronos
Dayforce
Tableau
Shopify
Amazon Seller Central
Microsoft Excel
Inventory Management Systems

Timeline